Luke Fernando Email & Phone Number

Ames, Iowa, United States

Palo Alto, California, United States

Achievements- Promoted to Shift Lead after working in department for only 3 months. - Gained valuable leadership experience delegating tasks to employee based on their strengths and weaknesses- Trusted to run cafe while manager was on PTO for the entire week. Ran the cafe effectively and kept employees accountable during the extended time.Responsibilities - Take incoming shipments of product and update our inventory based on shipment invoices- Fill out order guides according to inventory needs and predicted forecast for future weeks- Take calls from employees whenever they are unsure what to do in special circumstances

Palo Alto, California, United States

Achievements- Instructed upper management on departmental processes, enhancing their grasp of company’s workflow.- Took ownership of data migration working collaboratively with software development team involving 15k+ files, saving over 30% of digital paperwork. - Used proactive thinking like an end user when testing the new software, noting any bugs that needed to be addressed and requesting new features.Responsibilities - Worked independently sorting Option Purchase Agreements from customers. Proofread signature pages and notary stamps with keen attention to detail, ensuring accuracy of document.- Verified documents were uploaded to the company's database, keeping customer’s personal data secure.- Prioritized and completed multiple tasks given by supervisor, meeting specific deadlines.

Ames, Iowa, United States

Achievements - Honed my public speaking skills, making announcements to large rooms of people, getting students excited about our events, honing my interpersonal skills. Responsibilities- Cultivated a welcoming atmosphere to students, through different activities (crafts, bingo, bowling).- Directed foot traffic to prevent the spread of germs and decrease risk of Covid-19.

Ames, Iowa, United States

Achievements- Promoted by tabling in college business building, advertising club to students through study nights and club fairs increasing club members by 20%.- Consistently posted photos of club events to social media LinkedIn, Instagram, and Facebook increasing member retention and social media interaction by 15%.Responsibilities- Volunteer role, working in a team of 7 and co-organizing bi-weekly meetings with 30+ attendees.- Promoting events by formulating/designing flyers.

Ames, Iowa, United States

Achievements- Built loyal clientele through friendly interactions and consistent appreciations.- Strengthened exceptional interpersonal skills to quickly resolve the issues of any guests.- Maintained exceptional customer service during high-volume, fast paced operations.Responsibilities- Ensured safety standards were met by checking refrigerator temperatures, marking food dates, and keeping a clean work area.