Luke Dahn, Pmp, Cissp Email & Phone Number

San Antonio, Texas, United States

On disabled reserve

San Antonio, Texas Area

• Ensures IT programs and projects meet organization goals and requirements. Develops and implements PMO processes and policies, advises P&L Leaders and works with program leaders to define, prioritize, and develop.
• Maintained accountability and on time delivery of deliverables for Pharmacy and AHLTA Integration contracts while transitioning contracts to their respective Program Managers
• Transitioned AHLTA Integration from contract award to full execution within 30-day window; selected and hired fully remote team through aggressive incumbent capture and new employee onboarding
• Delivered programs which met scope, schedule, and budget constraints while providing the best possible service to the clients
• Developed new company wide reporting for Program Managers which captures key program delivery information and focuses attention on improved compliance

San Antonio, Texas, United States

• Senior Program Manager of a team of 39+ experienced personnel, providing services to Unissant’s key government customers, delivering IT, consulting, and services. Manages P&L and measures performance against KPIs
• Built on successful execution of PASS contract into immediate satisfaction of expanded POSC with noted improvements in the new task areas
• Extracted, analyzed, and reported data to Pharmacy Operation Support Contract (POSC) team and government leadership in support of various initiatives including the ongoing PDS effort
• Bridged organizational and logistical barriers; integrated teams in San Antonio, TX and Falls Chruch, VA for improved delivery or services

San Antonio, Texas

• Senior Program Manager of a team of 24+ experienced personnel, providing services to Unissant’s key government customers, delivering IT, consulting, and services. Manages P&L and measures performance against KPIs
• Delivered analytics and support capability, providing operational support throughout the Military Health System (MHS) to stakeholders including Congress, healthcare providers, and other DHA mission partners
• Achieved "Exceptional" CPARS in all rated areas of legacy PASS contract; dovetailed successful execution of this contract into immediate satisfaction of expanded POSC
• Collaborated with PMs and Contracting Officer Representatives (CORs) for oversight and milestone delivery of multiple projects simultaneously
• Implemented communication strategy for enterprise standardization initiative project using milSuite; provided client with scalable, secure, web-based outreach through a DHA approved platform
• Analyzed data and developed Tableau dashboards reporting enterprise and site review of drug files as indicators of Pharmacy Data Standardization (PDS) project

San Antonio, Texas Area

Provides functional expertise to Air Force Medical Operations Agency in support of integrating technologies into dental practice. (Part time)- Drafted re-write of AF Dental Service Diagnostic Imaging Guideline to coincide with current clinical and IT needs- Identified DHA opportunities to collaborate with DHA (Navy) program office supporting Dolphin.

Defense Health Agency, San Antonio, TX

- Senior enlisted advisor to division chief in support of 745 member division, spanning 9 branches and program offices, w/ $647M annual budget responsible for acquiring, delivering, and sustaining clinical and business systems used by 230K personnel to ensure the health of 9.4M beneficiaries- Organized, directed, and managed diverse teams of government and.

- Championed development and inclusion of dental requirements for procurement of $4.3B electronic health record- Developed test plans for software revisions and emerging technologies; evaluated functionality and interoperability; reported bugs/tracked resolution prior to full release- Revolutionized radiology quality assurance programs across the.

Defense Health Agency, San Antonio, TX

- Managed operations of 96 person branch providing integration, deployment project management, and scheduling support for 49 clinical and business IM/IT systems valued $913M- Mentored team members/maximized performance, garnered xx quarterly and annual awards at various agency levels across all employee categories- Organized and implemented multiple onsite.

Defense Health Agency, San Antonio, TX

- Ensured seamless integration of business and clinical information systems into all Department of Defense Military Treatment Facilities, worldwide- Oversaw deployment and decommissioning of DHA enterprise level clinical and business IT systems.- Spearheaded delivery of healthcare documentation content management system to 62 AF sites; ensured effective.

Air Force Medical Support Agency, San Antonio, TX

- Managed operations of 9-member team responsible for deployment, training, maintenance, and sustainment of enterprise-level clinical and support information systems to 75 USAF military treatment facilities worldwide- Liaised between end users and program office technical representatives- Oversaw secure messaging deployment project; brought 25 sites.

Little Rock AFB

Master Resilience Instructor- Coordinated, scheduled, and conducted training on resilience skills to 18 classes/335 people- Developed/implemented project plan to train base population with 8-hr curriculum; managed schedule, performance, and cost; reported metrics

Little Rock AFB

Provides administrative support directly to the 19th Medical Group Commander (CEO Equivalent), three squadron commanders and senior staff on personnel matters pertaining to 342 medics while managing all taskers levied by the wing and higher headquarters.Review/edit enlisted and officer performance reports, promotion recommendation folders, and awards.

Little Rock AFB

Self-Aid and Buddy Care Instructor- Coordinated, scheduled, and conducted training designed to emergency provide knowledge and skills to minimize injury and prevent death or disability in deployed environments or home station emergencies- Delivered rigorous Air Force curriculum consisting of didactic material presentation and hands-on skills assessment

Little Rock AFB, AR

Directly responsible for the organization and administration of all support functions for base dental clinic, providing dental care for over 8,000 patients.- Managed a reception element responsible for scheduling over 1,700 patient visits monthly, coordinating schedules for 11 dentists, 2 hygienists and 6 technicians, and maintaining over 10,000 dental.

Little Rock AFB, AR

Non-Commissioned Officer In Charge, Dental Logistics- Managed a $275,000 annual operating budget and equipment accounts worth over $792K- Ordered/received/issued supplies for the dental clinic and dental laboratory- Prepared justifications for priority, routine, and sole source supply and equipment purchases- Maintained issue/turn-in summaries and.

Little Rock AFB

Instructor for base-level Expeditionary Wartime Skills Course providing just-in-time training for assigned Airmen in preparation for deployment- Developed and implemented training approach delivering AF curriculum during 3-day/24-contact hour course combining didactic (classroom) training with hands on exercises and field simulation- Adjusted course.

Little Rock AFB, AR

• Performs paraprofessional tasks and oral hygiene duties. Supervises dental assistant functions. General Duties and Responsibilities: Performs dental administrative and materiel duties. Engages in general dental duties..
• Managed schedules and productivity of two dentists and five ancillary staff, ensured staff utilization though 100% show rate of over 1400 patients/year
• Maintained access to care standards, saved $10K in outsourced care
• Reviewed treatment needs of empaneled population, increased health by 3% through proactive scheduling
• Performed oral cleanings, screenings, and sealants; provided hygiene instruction and interventive education--produced $135K preventive dental care

Hamburg, NY

• Sourced, interviewed, and hired candidates for 170 career fields
• Partnered with 14 high schools and 2 colleges across 375 square mile market resulting in a diverse talent pool
• Executed $20K budget encompassing advertising activities and materials
• Negotiated reduced cost and free sponsorship and marketing opportunities in target markets, resulted in savings over $6K across 3-year period
• Developed and implemented annual, quarterly, and monthly plans, budgets, and measures to meet AF recruiting goals

Lackland AFB, TX

• Performs paraprofessional tasks and oral hygiene duties. Supervises dental assistant functions. General Duties and Responsibilities: Performs dental administrative and materiel duties. Engages in general dental duties..
• Performed paraprofessional tasks across the spectrum of dental care including time dedicated to the general dentistry, oral surgery, and periodontics departments in the largest dental practice in the Air Force
• Assisted general dentists in the of over 170 patients per month
• Managed the processing and sterilization of dental instruments for 10 provider teams
• Managed supply and equipment accounts for general dentistry and oral surgery departments, ensured accountability of equipment valued over $473K
• Created and implemented electronic supply ordering system, improved supply chain management reduced workload by 15% and saved over $2K annually on implantable items

Little Rock AFB

- Coordinated, scheduled, and conducted training to maintain the credentials of healthcare staff as well as lay personnel- Delivered American Heart Association curriculum for Basic Life Support for Healthcare Providers and Heartsaver® Courses- Employed combination of video and guided hands-on instruction techniques validated by final hand-on evaluation

Master Of Arts - Ma, Information Technology Management, 3.89

Bachelor’S Degree, Management/Computer Information Systems, 3.96

Graduated summa cum laude; dean's list Jan 15, Jun 14, Dec 13, Dec 12.

Certificate, Professional Manager

Educational certificate based on the completion of over 30 semester hours in management and enlisted professional military education.

Aas, Human Resource Management

Aas, Dental Assisting

High School, Electrical Technology