Luke Durand Email & Phone Number

Durham, Nc, Us

Durham, North Carolina, United States

• Ensuring customer's desired outcomes are met while providing exceptional customer experiences throughout the customer lifecycle (CS = CO + CX)• Oversee the Customer Success operations and team which provides solution designing, solution deployment (onboarding & install), and customer success management to grocery, retail, and automation customers within the cold chain fulfillment ecosystem (warehousing & fulfillment, online grocery order pickup, and last mile delivery)

Durham, Nc And Chicago, Il

Third employee at Aimly that helped launch Aimly's fully virtual, online fundraising platform which combines the convenience of online fundraising with the benefit of physical product sales (www.goaimly.com). Aimly's unique fundraising model enables organizations to fundraise easily and stay focused on their main objectives. Aimly manages all financial transactions and product distribution to supporters during the organization's 7 day fundraiser. Gone are the days of collecting cash and handing out products to the friends, family, and community that donated to your fundraising cause.•Full P&L responsibility with accountability for Operations, Supply Chain, HR, and Finance•Developed business processes and implemented systems from scratch including QuickBooks (accounting/finances), Shippo (shipping/fulfillment), Rippling (HR software), Zendesk (customer success), and Stripe (payment processing platform)•Responsible for federal and state compliance to employment registrations and sales tax registrations (i.e. Nexus threshold compliance)•Supported sales via process optimization and automation so the sales team could focus more time on value add activities (i.e. finding organizations that would benefit from our platform)•Supported web development via UX guidance, user acceptance testing, and contract negotiations

Durham, North Carolina, United States

• Manage Phononic's supply chain team and strategic sourcing efforts to support thermoelectric cooler (TEC) and solid-state heat pump manufacturing• Manage contract manufacturing partnerships for finished goods utilizing Phononic's thermal subsystems (e.g. medical refrigerators)• Project Manager to start production at a contract manufacturer in SE Asia and managing supply chain operations• Built up team from 2 members to 6 team members supporting 3 contract manufacturers and supply chain for Phononic's Durham factory (24/7 operation)• ISO 9001:2015 and ISO 14001 Process Owner (Passed last 3 audits with zero non-conformances)

Durham, Nc

• Manage supply base and purchasing team for thermoelectric cooler (TEC) and heat pump manufacturing facility• NPI and R&D sourcing• ISO 9001:2015 Process Owner

Raleigh-Durham, North Carolina Area

• Project managed acquisition of Hu-Friedy's largest supplier• Evaluated new product opportunities by observing and speaking with dental practitioners for design and commercial insights• Developed new products for Hu-Friedy and its subsidiary (see links for examples)

Chicago, Il

•Project Manager for VA/VE and supply chain projects with a focus on cost savings through design optimization and strategic sourcing•Created and co-managed Hu-Friedy’s Operational Excellence, Stage-Gate process to facilitate proper OE project processes•Facilitated 9 Kaizens to improve quality, delivery, inventory, and/or productivity metrics within the operations, warehouse, and returns departments•Created a cross-departmental, innovation program to create new products by utilizing design thinking methodologies including on-site discovery and design sprint events

Chicago, Il

Responsibilities within New Product Development (NPD):•Led sourcing initiatives for 10+ projects within our NPD process with activities including: RFQs, RFPs, identifying potential sources, negotiations, supply agreements, TCO analyses, and value engineering design reviews•Supported the Preferred Supplier Program to grow key supplier partners, ultimately improving the supply chain’s QDCI metrics•Facilitated brainstorming events for new products with internal stakeholders and suppliers, utilizing supplier enabled innovation (SEI), to determine alternative manufacturing methods Responsibilities within Value Analysis/Value Engineering (VA/VE):•Facilitated and Led 14 VA/VE Events growing our idea funnel by ~$4 million•Managed 6 projects saving >$300k to the bottom line in addition to improving inventory positions and labor efficiencies•Helped develop and test the utilization of Microsoft Project Online for portfolio and project management for our Operational Excellence projects

Wood Dale, Il

Led VAE projects with support of 3 engineers and 1 commodity lead:•Implemented global projects totaling $700,000+ of annual savings for mechanical & OEM components (contributing to our department's 5% reduction in annual spend)•Project strategies included mechanical redesigns, packaging redesigns, material changes, part eliminations, buy to make, and resourcing to suppliers who's core competencies better aligned with the component's designAssisted in implementing, refining, and sustaining Speed Design Review (SDR):•Facilitated daily management to drive projects•Using SDR we implemented a project in 1/3 of the time an average similar project would have taken and concurrently increased the quality of the redesigned partLed a VAE Event on a new product:•Added screened ideas to our project funnel which would result in a 24% reduction in the product cost after implementation (2015 plan to quickly reduce product cost by 5% using some of the ideas)•Functionality and quality of the product was either neutral or improved with all ideasLed a VAE Event on a new product's sub-assembly:•Added 27 screened ideas to our project funnel which would result in a 20% reduction in the product cost•Worked directly with a key supplier during the event

Greensboro, Nc

•Managed the materials process for a production line with inventory valued at ~$1 million using techniques such as Inventory Management at Gemba, Kanban sizing, & lead time analysis to lower inventory dollars and lower inventory stock outs.•Reduced past due spare part orders from an average of 100+ lines to <10Shingijutsu Kaizen Team Leader:•Led team of 10 individuals from multiple Danaher Departments & OpCos •Performed 5S on 75% of the production line and created sustainment measures•Oversaw time studies on production line and analyzed results to level-load the line’s stations and create Standard WorkParticipated in 3 additional Kaizens:•Standard Work Kaizen for a production line•Danaher Materials Process Kaizen•VA/VE Kaizen

My Day Tees was a t-shirt business that I founded while in college. I always wanted to learn how to start a small business so I decided to go through with an idea and start My Day Tees. During this experience I learned about financial and operational activities that come with owning a small business. My Day Tees was a valuable investment for my education outside of academics.

B.S. General Engineering, Focus In Engineering Administration

Activities and Societies: Salsapreneurship - President, Kappa Delta Rho Fraternity - Treasurer & Executive Advisory, Illinois Society.

Core: Credential Of Readiness, Passed With Honors

HBX CORe (Credential of Readiness) is a 120-150 hour certificate program on the fundamentals of business from Harvard Business School..