Luke Brady Email & Phone Number

Greater Melbourne Area

I work within an allocated territory maintaining relationships with key retailers and supermarkets on an ongoing basis to ensure accurate execution of tasks and audits. Currently we hold the contract for the international company Imperial Group and this is who I represent during my store visits.

Melbourne, Victoria, Australia

I work in a team to provide extraordinary customer service at Marvel Stadium and assist in delivering outstanding events for our guests and partners. Marvel is the busiest multipurpose stadium and I understand the importance of the guest experience and I contribute to their positive journey through passionate Customer Service & being a Stadium Expert.

Greater Melbourne Area

I provide actionable insights on the realised customer journey & a measurable and objective focus to standards, identify training and implementation gaps at site and group level. The team and I commit to 100% data integrity and coverage through contact with our partners. I drive to enable and enhance our partners sales and brand experience by delivering unparalleled field marketing activation through stratigraphic and tactical application of these assessments.

50 Lonsdale St Melbourne, Victoria, Australia

A multifaceted, compliance based role where I work in the home engagement program (HEP) doing field work. I conduct high-level interviews with clients while simultaneously confirming & amending clients demographics. I provided up to the minute information to clients in regards to their requirements and advised of resources as required during the assessment. Other duties included escalating profiles while assessing compliance and doing real time official reports after each interview. With the ever changing working environment within the covid 19 taskforce I assisted the 'Events' projects in surges.I was awarded "Outstanding Contribution" in a recognition of service award after completing the contract of work.

Maribyrrnong

Supporting customers in their sales journey during the in store experience at Nike.Working with other premium retail sales ‘Athletes’ at Retail Prodigy Group in their nationally renowned & company leading, highest earning Nike store.

Melbourne Airport, Victoria, Australia

Over 9 years of service! Starting from a casual flight attendant and hired through Altara/Tigerairways. I then went to full time employment with Tigerair Australia. Then relocating & helping open Brisbane base where shortly after I was promoted to Cabin Manager. After 1 year and 11 months of service in Brisbane I relocating back to Melbourne. I then applied & were successful in my interview & stringent safety standards testing for the highest held (cabin) position, Cabin Manager Line Trainer & Checker. I had to achieve 100%/word perfect results for practical and non practical assessments over a 4 day upgrade course. I held this position without issue until the pandemic that hit the world, covid 19 and the company folded.

Melbourne, Victoria, Australia

Officially employed by Altara to work at Tiger Airways Australia who at the time were owned by Singapore Airlines. I made myself available to a 24hour 7day a week availability and was rostered full time hours as a Flight attendant. I supported the network and its customers to destinations safely, while providing food and beverage services and attending to customers wants and needs as they needed.

New Milford, Connecticut, United States

After a successful application then interviews with Bucks Rock General Manager Mikey (in Connecticut via Skype) & my sponsor Camp USA Australia here at home in Melbourne I began Lots of physical training in preparation to leave Australia to the United States of America for assessments to be a “Open Water Life Guard”.Throughout the course assessments I was consistently ranked in the top 25% of the 50+ attendees.Upon successful completion I was appointed to create a part of a team of 3 Pool Lifeguards to manage and look after the pool area throughout the American Summer at Bucks Rock Creative Arts Camp. I also took part in being a member of the ‘Skeleton Crew’ team who arrived early & stayed back late to help with the camps set up & shutdown. I was invited back the following year but was unable.

Melbourne Cbd, Victoria, Australia

Starting as a Customer Service Assistant initially I was quickly moved to be a retail sales assistant in the Women’s Young Fashion.L department on level 1. I worked at the registers, fitting rooms, helped with sale set ups and the visual merchandise of fashion season releases and also sales of David Jones American Express credit card.

Caulfield North, Victoria, Australia

Positioned at front of house I was responsible for scheduling clients appointments/requests, looking after staff scheduling requests, rostering of breaks and balancing of accounts. I was to help wherever possible so as things remain fluid. I managed marketing, Monthly newsletters, and all online communications.

Moonee Ponds, Victoria, Australia

As a Salon Assistant I had a variety of duties including being the clients first point of contact in the salon, the selling of retail, general sales, cash handling, salon cleaning, basic food & beverage service, client blow drying, hair toning, washing, application of hair treatments & head massage.

Melbourne, Victoria, Australia

Second in charge to the store manager of Melbourne Central Shopping Centre I worked to a full time capacity. Duties included rostering, stepping into relieve store managers throughout the state for personal and annual leave purposes as a direct request from the company's National Manager. Other duties included retail sales with personalised customer service, customer orders, visual merchandising, sale set up & removal, store key holder and store opening closing and banking procedures.

Melbourne Cbd, Victoria, Australia

Starting as a Christmas Casual I worked my way up to be a full time staff member at Bridge Road Richmond Outlet. After more success I was promoted to Second In Charge at the crown Casino store & finally then to Store Manager of Cotton On Melbourne Central shopping center. Throughout my time with the cotton on Group I worked and helped with many stores and was the nominee and award winner for multiple awards within the business. I also was able to achieve further studies from on job training and home work and completed certificate 4 in Retail Operations and management via nationally recognised training organisation.

Certificate Iv, Work Health And Safety

A safe workplace is a necessity. The Certificate IV in Work Health and Safety course teaches you the essentials: incident response.

Undergraduate, Psychology

Broad outline of the study of mental processes. Introduction to perception, thinking, language, intelligence, consciousness, psychological.

Short Course, Computer/Information Technology Administration And Management

Certificate, Australian Government Investigation

Government practices, compliance, note taking, legislation & interviewing skills.

Certificate 3 In Hairdressing, Hair Styling/Stylist And Hair Design

The training was provided in two settings, an academy salon (servicing clients) and a traditional classroom. I developed life long.

Dance Music & Event Operations, Meeting And Event Planning, Completed - Pass

The end of course project was creating a one off club night. Headlining talent: John Course & Andrew Murphy at an established club.

High School Diploma, High School/Secondary Certificate Programs

Mathematics, English, Science, History, Commerce, Hospitality, Agriculture, Drama & Physical Education.

High School/Secondary Diplomas And Certificates

English, Mathematics ,Science, Commerce, Physical Health Education , Food Technology, French, Visual Arts, Information Technology.