Luke H. Email & Phone Number

Wausau, Wi, Us

Renton, Wa, Us

Currently, I focus on creating integrations between applications and Entra ID, supporting Remote Desktop Services, Terminal Services, Exchange Online, and Microsoft 365. I manage AWS infrastructure, troubleshoot various Windows Server versions, and oversee Active Directory. Additionally, I document infrastructure in Wikis, utilize PowerShell scripting for automation and server management, and communicate effectively with key stakeholders. My role also involves server deployment, troubleshooting, and systems administration, all while being proficient with the Microsoft Office Suite.

Wausau, Wisconsin, Us

Set up Entra ID authentication for applications, deployed Microsoft Teams, and implemented Ivanti security controls and management consoles.

Wausau, Wisconsin, Us

I was responsible for provisioning new user accounts via PowerShell script, troubleshooting Windows Server and Linux issues, and managing IBM Storwize V7000 storage arrays. My role also included handling Brocade Fiber Channel storage networks, Avamar backups, and Dell EMC Data Domain management.

My work included installing and configuring software applications and server infrastructure, managing network servers and technology tools, scripting user creation using PowerShell, and monitoring system performance. I also handled troubleshooting, security through access controls, backups, firewalls, and performed system upgrades and patches. I developed expertise to train staff on new technologies, managed and set up Layer 3 networks, configured and deployed firewalls, and designed IP camera systems.

Wausau, Wi, Us

I configured and implemented point-of-sale systems, diagnosed and resolved network issues, and configured network firewall rules. My responsibilities included troubleshooting camera systems, supporting small to medium business clients, responding to security threats, collaborating with third-party software vendors, and maintaining Active Directory.

Stamford, Connecticut, Us

I installed services per customer specifications, educated customers on services, and troubleshooted and resolved customer issues. I also identified and escalated system-related issues while ensuring compliance with Charter and OSHA safety requirements.

In this role, I provided desktop support for internet connectivity issues, resolved customer premise equipment issues, assisted customers with technical issues including phone, TV, and internet, and identified system issues.

Associate'S Degree, Programmer/Analyst

High School Diploma, General Studies