Luke H.

Luke H. Email and Phone Number

Lead Infrastructure Support Engineer @ Genoa, a Qol Healthcare Company
Wausau, WI, US
Luke H.'s Location
Schofield, Wisconsin, United States, United States
Luke H.'s Contact Details

Luke H. personal email

n/a

Luke H. phone numbers

About Luke H.

An energetic and driven professional with a deep passion for working with computers and an extensive knowledge of both hardware and software. As a detail-oriented systems engineer, I have several years of experience navigating a continuously changing environment. My strengths include the ability to learn quickly and apply new knowledge effectively, strong communication skills both oral and written, a strong drive to succeed, and a robust team player ethos. Whether working collaboratively or independently, I thrive on tackling challenges and assisting others in resolving issues.In my free time, I explore new technologies and tinker with various radio projects. I enjoy experimenting with my home lab, diving into projects involving VPNs, virtual machines, and always seeking the next technological innovation. I take immense pride in my work and accomplishments, continually striving for success in every endeavor.

Luke H.'s Current Company Details
Genoa, a Qol Healthcare Company

Genoa, A Qol Healthcare Company

View
Lead Infrastructure Support Engineer
Wausau, WI, US
Employees:
2302
Luke H. Work Experience Details
  • Genoa, A Qol Healthcare Company
    Lead Infrastructure Support Engineer
    Genoa, A Qol Healthcare Company
    Wausau, Wi, Us
  • Genoa Healthcare
    Infrastructure Operations Engineer
    Genoa Healthcare May 2022 - Present
    Renton, Wa, Us
    Currently, I focus on creating integrations between applications and Entra ID, supporting Remote Desktop Services, Terminal Services, Exchange Online, and Microsoft 365. I manage AWS infrastructure, troubleshoot various Windows Server versions, and oversee Active Directory. Additionally, I document infrastructure in Wikis, utilize PowerShell scripting for automation and server management, and communicate effectively with key stakeholders. My role also involves server deployment, troubleshooting, and systems administration, all while being proficient with the Microsoft Office Suite.
  • Connexus Credit Union
    Systems Engineer
    Connexus Credit Union Dec 2021 - May 2022
    Wausau, Wisconsin, Us
    Set up Entra ID authentication for applications, deployed Microsoft Teams, and implemented Ivanti security controls and management consoles.
  • Connexus Credit Union
    Systems Administrator
    Connexus Credit Union Sep 2020 - Dec 2021
    Wausau, Wisconsin, Us
    I was responsible for provisioning new user accounts via PowerShell script, troubleshooting Windows Server and Linux issues, and managing IBM Storwize V7000 storage arrays. My role also included handling Brocade Fiber Channel storage networks, Avamar backups, and Dell EMC Data Domain management.
  • Sutton Transport, Inc.
    Systems Administrator
    Sutton Transport, Inc. Jun 2018 - Sep 2020
    My work included installing and configuring software applications and server infrastructure, managing network servers and technology tools, scripting user creation using PowerShell, and monitoring system performance. I also handled troubleshooting, security through access controls, backups, firewalls, and performed system upgrades and patches. I developed expertise to train staff on new technologies, managed and set up Layer 3 networks, configured and deployed firewalls, and designed IP camera systems.
  • Rmm Solutions Inc. (Acquired By New Era Technology 2022)
    System Analyst
    Rmm Solutions Inc. (Acquired By New Era Technology 2022) Apr 2015 - Jun 2018
    Wausau, Wi, Us
    I configured and implemented point-of-sale systems, diagnosed and resolved network issues, and configured network firewall rules. My responsibilities included troubleshooting camera systems, supporting small to medium business clients, responding to security threats, collaborating with third-party software vendors, and maintaining Active Directory.
  • Charter Communications
    Broadband Technician
    Charter Communications Dec 2013 - Apr 2015
    Stamford, Connecticut, Us
    I installed services per customer specifications, educated customers on services, and troubleshooted and resolved customer issues. I also identified and escalated system-related issues while ensuring compliance with Charter and OSHA safety requirements.
  • Time Warner Cable
    Tier 3 Technical Support
    Time Warner Cable Oct 2011 - Dec 2013
    In this role, I provided desktop support for internet connectivity issues, resolved customer premise equipment issues, assisted customers with technical issues including phone, TV, and internet, and identified system issues.

Luke H. Skills

Technical Support Troubleshooting Telecommunications Windows 7 Networking Wireless Hardware Cabling Customer Service Routers Computer Hardware Operating Systems Cable Modems Microsoft Office Windows 10 Switches Docsis Remote Troubleshooting Microsoft Server Platforms Windows Server Webroot Visio Hyper V Symantec Endpoint Protection Cisco Call Manager Domain Name System Dynamic Host Configuration Protocol Microsoft Exchange Internet Information Services Powershell Wsus Sharepoint Teamviewer Active Directory Trend Micro Anti Virus Prtg Bomgar Connectwise Office 365 Video Over Ip Debian Ubuntu Physical Security Cisco Meraki Barracuda Spam Filter Veeam Hp Enterprise Solutions Fiber Optic Networks

Luke H. Education Details

  • Northcentral Technical College
    Northcentral Technical College
    Programmer/Analyst
  • Wausau West High School
    Wausau West High School
    General Studies

Frequently Asked Questions about Luke H.

What company does Luke H. work for?

Luke H. works for Genoa, A Qol Healthcare Company

What is Luke H.'s role at the current company?

Luke H.'s current role is Lead Infrastructure Support Engineer.

What is Luke H.'s email address?

Luke H.'s email address is lu****@****ons.com

What is Luke H.'s direct phone number?

Luke H.'s direct phone number is +171584*****

What schools did Luke H. attend?

Luke H. attended Northcentral Technical College, Wausau West High School.

What are some of Luke H.'s interests?

Luke H. has interest in Science And Technology, Education.

What skills is Luke H. known for?

Luke H. has skills like Technical Support, Troubleshooting, Telecommunications, Windows 7, Networking, Wireless, Hardware, Cabling, Customer Service, Routers, Computer Hardware, Operating Systems.

Who are Luke H.'s colleagues?

Luke H.'s colleagues are Virginia Owen, Michele Misiak, Antonia Gonzalez, Shabbir Pabani, Ayesha Syeda, Davonna Foley, Katie Rice.

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