Forecasting Analyst
CurrentAs a Forecasting Analyst, I provide insightful analytics of call & backoffice workstream volumes as well as shrinkages for a charity call centre. Working closely with senior management and finance, we ensure maximum use of resource by closely monitoring trends in volume/shrinkages. We analyse variances in expected and actual volumes in order to reforecast and readjust where necessary. I'm also involved in a project to embed our reporting into PowerBI.