- Maintain desktop environment- Support the roll out of solutions and changes to end users- Maintain procedure documentation and other technical documents- Review and evaluate proposed solutions to meet business requirements- Provide training material and facilitate training to the business and clients- Monitoring and responsibility for the technology platform for local and global clients- Analyse and translate business requirements into product and system level… Show more - Maintain desktop environment- Support the roll out of solutions and changes to end users- Maintain procedure documentation and other technical documents- Review and evaluate proposed solutions to meet business requirements- Provide training material and facilitate training to the business and clients- Monitoring and responsibility for the technology platform for local and global clients- Analyse and translate business requirements into product and system level requirements- Supporting and identifying areas for continuous improvement on the technology platform Show less

- Deliver IT Awareness and training sessions.- Highlight potential threats with IT team to create action plans.- Resolve EMS virus and malware alerts through remote and onsite scans.- To install and configure PC software e.g., Operating systems, Application/Database Clients.- Work directly with Networks and Database admins to train as backup in urgent events and cases.- Aid client setup support on licensed software packages including Windows, Fortinet, VPN/encryption etc.

Returns Processor- Organising and Managing Returns B2B and B2C- Using Company Ticketing Software to Communciate withCustomers to Resolve Any Issues- Providing Guidance to Customers on Their Purchasing andReturning of ItemsWarehouse Employee- Picking and Packing Orders- Stock Checking and General Upkeep

Working as part of a Level 1 Service Engineer team to resolve Level 1 incidents and service requests. This includes escalating relevnat incidents to Level 2 and 3 engineers when necessary and organising teams for High Priority incidents to resolve incidents as quickly as possible.

Returns Processor - May to July- Organising and Managing Returns B2B and B2C- Using Company Ticketing Software to Communciate withCustomers to Resolve Any Issues- Providing Guidance to Customers on Their Purchasing andReturning of ItemsWarehouse Employee - January to April- Picking and Packing Orders- Stock Checking and General Upkeep

Ensuring all customers have a safe and great experience.Giving clear and effective briefs to customers.Resetting games with great attention to detail.Communicating with costumers in person, by phone and via email.Training in new employees.