Luke Musser Email & Phone Number

Texas, United States

Irving, Texas, United States

· Built data migration reports and verified Salesforce data using Power BI to ensure accurate sales and operations insights.· Served as the lead data analyst and project manager for multiple client engagements during my internship.· Collaborated with multiple business units to document requirements, create reports, user guides, and other supporting materials.· Coordinated with the Data Services team to provide improvements to tableau dashboards to more effectively communicate… Show more · Built data migration reports and verified Salesforce data using Power BI to ensure accurate sales and operations insights.· Served as the lead data analyst and project manager for multiple client engagements during my internship.· Collaborated with multiple business units to document requirements, create reports, user guides, and other supporting materials.· Coordinated with the Data Services team to provide improvements to tableau dashboards to more effectively communicate insightful information.· Developed SQL queries to extract and analyze data from relational databases, providing insights that addressed process gaps and improved business operations.· Developed and maintained dashboards in Power BI and Tableau, providing real-time data visualizations that enhanced business intelligence.· Led a team of 3 to develop a Power BI dashboard proof of concept, achieving A+ client satisfaction by delivering clear, data-driven visualizations. Show less

Flower Mound, Texas, United States

Flower Mound, Texas, United States

• Utilized problem-solving skills to resolve customer complaints in an efficient manner.• Maintained cleanliness of the front desk area and Gym floor for a welcoming atmosphere.• Developed strong relationships with guests through attentive listening and effective communication.• Provided exceptional customer service by responding promptly to guest inquiries and requests.• Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and… Show more • Utilized problem-solving skills to resolve customer complaints in an efficient manner.• Maintained cleanliness of the front desk area and Gym floor for a welcoming atmosphere.• Developed strong relationships with guests through attentive listening and effective communication.• Provided exceptional customer service by responding promptly to guest inquiries and requests.• Demonstrated excellent organizational skills by accurately processing paperwork, filing documents, and updating records.• Improved managerial efficiency by implementing and facilitating training for Microsoft Teams to Schedule shifts and facilitate shift changes• Ensured all safety protocols were followed at all times according to company policies. Show less

Houston, Texas, United States

• SQL Server Database analysis and diagramming for PII that provided increased data protection for end users• Utilized ServiceNow and Azure DevOps to report bugs and keep track of features during sprints• Validate QA test Scenarios to ensure software builds were functioning properly for production• Create/Update Documentation for consultant onboarding • Communicate with Product Owners to find pain points in their software and brainstorm solutions in a team… Show more • SQL Server Database analysis and diagramming for PII that provided increased data protection for end users• Utilized ServiceNow and Azure DevOps to report bugs and keep track of features during sprints• Validate QA test Scenarios to ensure software builds were functioning properly for production• Create/Update Documentation for consultant onboarding • Communicate with Product Owners to find pain points in their software and brainstorm solutions in a team environment• Brought in ideas on how to improve team cohesion and relations with the client that lead to increased productivity and communication between consultants and product owners• Volunteered with other Sogetians for Houston Wilderness and planted trees for prairie restorationLaid off due to business changes Show less

Mclane Student Life Center

Provide customer service assistance to Patrons at the McLane Student Life Center

Waco, Texas, United States