- Recorded patient medical histories, symptoms, and treatment plans during urgent care visits, ensuring timely and accurate documentation.Entered patient information into the electronic medical record (EMR) system with speed and precision, maintaining organized and up-to-date records for each visit.- Assisted healthcare providers during patient examinations by capturing relevant information, facilitating smooth communication, and ensuring thorough documentation.- Transcribed healthcare providers' dictations and instructions accurately, translating verbal information into written documentation for medical records.Proficiently navigated through the urgent care facility's EMR system to retrieve patient records, review test results, and update treatment plans as directed by healthcare providers.- Communicated with patients to gather additional information, clarify details, and provide instructions as needed, ensuring a positive patient experience.- Worked closely with healthcare providers and other members of the urgent care team to support efficient workflow and patient care delivery.- Maintained strict confidentiality and complied with HIPAA regulations to protect patient privacy and confidentiality.- Acted as a liaison between physicians and patients seamlessly translating between Korean and English to facilitate effective communication and ensure patients understood treatment plans, instructions, and medical terminology.

- Provided support to patients in a healthcare setting, offering assistance with various tasks to enhance the overall patient experience at the Emergency Department- Contributed to creating a positive and caring environment conducive to patient comfort- Collaborated effectively with healthcare professionals to ensure the well-being and comfort of patients during their stay

- Managed patient scheduling, ensuring optimal organization of appointments and follow-up visits to accommodate patient needs and provider availability.- Supervised and trained office staff, ensuring adherence to office protocols and high standards of patient care. Provided support and guidance to promote professional development and a collaborative team environment.- Continuously optimized office operations for patient visits and enhance the overall patient experience. Implemented efficient processes and procedures to facilitate smooth patient flow and minimize wait times.- Verified patient insurance eligibility for their screening procedures and financial responsibilities to prevent surprise fees and ensure transparent communication with patients regarding billing and payment.

Xu-Friedman Lab

- Provided friendly and professional customer service to library patrons by assisting with inquiries, directional guidance, and basic reference questions.- Assisted with the circulation of library materials, including checking books in and out, processing holds and renewals, and shelving returned items accurately.- Provided basic assistance with library technology, including printers, copiers, scanners, and online resources, to ensure patrons had access to necessary tools and information.- Assisted with maintaining the organization and cleanliness of library stacks by shelving books, shelf-reading to ensure items were in proper order, and assisting with shifting projects as needed.- Supported library events and programs by assisting with setup and cleanup, monitoring event spaces, and providing assistance to attendees as required.- Assisted patrons with basic research inquiries, including navigating library databases, locating resources, and accessing online journals and articles.- Assisted library staff with special projects and initiatives, such as inventory management, data entry, and collection development tasks, as assigned.

- Trained new staff members, ensuring they were equipped with the knowledge and skills necessary to excel in their roles.- Provided guidance, support, and hands-on instruction to facilitate their smooth integration into the team.- Supervised the day-to-day activities of dining hall associates, which included assigning tasks, managing work schedules, and ensuring adherence to operational procedures. - Delegated responsibilities effectively to optimize team efficiency and productivity.- Maintained the high standards of customer service set by Campus Dining & Shops (CDS), ensuring that all interactions with customers were professional, courteous, and responsive to their needs.- Demonstrated leadership by delivering exceptional service and cultivating a welcoming dining experience for all