Luke Thrower Email & Phone Number

London, England, United Kingdom

Administration support across the care team and charity to a senior level.Managing and developing the Care CRM (Crosscare) for a hospice supporting over 200+ families across London. Generating monthly reports and insight relating to KPIs, and general reporting for Trustees, Local Authority Contracts, NHS. Redeveloped the reporting process to reduce the time taken from a week down to 2 days, utilising advanced excel techniques like PowerQuery, PivotTables, Lookups etc. Providing more time to develop forecasts and dashboards presenting insights that were more valuable to the decision-makers.Providing onboarding training and training sessions throughout the year to increase data literacy among the teams and improve the quality of data.Managed and refined the booking and training process for volunteers, significantly reducing the time taken to become active (Around 50% quicker).Development of a timesheet system in Excel, auditing completeness and correctness, reporting to finance and managing any queries or reporting. Management of the E-Learning systems, creating new users, ensuring correct access to the course, troubleshooting etc.Filing, tracking and chasing invoices with local commissioners for care provision, recording invoice information and updating notes.Lead role in implementing and change management of the risk management system (RADAR) for the charity and developing new processes and reporting functions.Maintaining GDPR compliance within Crosscare and Radar DataCurrently, I am developing my skills in Data Analysis in my free time outside of work involving SQL and Tableau.

Southgate

Part Time Administration Support at a busy GP Surgery in North London. Responsibilities included answering a large number of calls a today from both English and English as a 2nd Language speakers. Managing the Appointments for 5 GP's, 2 Nurses and 1 Health Care Assistant, as well as third party providers coming into the surgery. The role involved being aware of individuals needs, approaching difficult situations in a professional manner and providing a high level of service which led to me becoming a valued member of the team, as well as a source of continuity for patients when dealing with enquiries. Standard office responsibilities such as faxing, handling post, filing, ensuring data protection etc.

Tower Bridge

Assistance for 3 managers, providing support across engagement, communications and partnerships.Organising meetings including booking, invitations, minute taking.Event planning for between 80 to 150 people, including booking travel, hotels, venue, organising biographies and meeting packs, performing meet and greet, registration tasks. Created monthly newsletter circulated to 100 national members & 3,000 local members.Experience with Mailchimp, Doodle, Survs, Hootsuite, Outlook.Organised member retention calls, diary management, answering queries.Website back-end admin, registering users and uploading content.Created a spreadsheet of all CEO’s, Chief Nurses and Dementia Leads for all Acute and Mental Health Trusts in England for the Dementia Friendly Hospitals Project.Collating member information and project managing the National member side of the Annual Report.

Holborn

Experience in Moodle website platform, creating / editing online platform content by transferring existing paper course material onto the platform, as well as discussing changes, making suggestions and implementing improvements to content layout. Performing design research, finding and curating content including photos, videos and icons in order to make the platform more engaging.Website analysisCreating spreadsheets which would allow clients to digitally record details and sign up forms, as opposed to the previously used paper-based system.Working to deadlines and handling multiple sections of a projectLearning new skills e.g. excel, quickly and effectively in order to meet needsExperience in Google drive systems including docs, sheets, forms.Working to CC0 licenses to find free to use content for the business.

Holborn

Working for clients on behalf of VIA, performing competitor analysis on social media channels, reviewing client social media and suggesting improvements, creating creative content for channels, suggesting strategies for improved engagement.Writing creative blog content for VIA and taking photographs for use within the content.

Stratford

Completed training in stock, visuals, styling and gained a strong understanding of the brand. Worked on and advised on floor set plans, stock replenishing, organising shop floor shipment processing, taking on leadership roles such as delegating tasks. Trained staff members on best practice for cracking and sorting shipment, security tagging and used skills developed in cadets to advise on best radio communication practices to reduce customer waiting times. Working and leading a team of 2-5, processing shipments of boxes.

Across London

Worked for AMEX, organizing calls and follow-up checks on 50 top restaurants involved with the AMEX festival, arranging meetings and gaining feedback. ensuring both parties were happy with the festival, including whether the clients had gained footfall, and whether the AMEX promotional was displayed. Venues visited included several top London hotels and Tower 42.attending briefings with Transport for London to understand campaign and client expectations. face to face campaign interacting with the public and offering information about the contactless payment scheme. Communicating with station supervisors and offering feedback to TFL.Cold lead generation in Sainsbury's stores to increase nectar card usage.Merchandising and auditing promotional material for ASDA, Tesco, Boots and SEGA, Coca-Cola.Working festivals for Mind Candy promoting their Moshi Monster products.

London, United Kingdom

As a specialist search consultant, I was responsible for finding the best candidates for roles in the top 100 accountancy practices across London, Surrey, Berkshire, Hampshire, and Hertfordshire. Practice people itself is in the PSL of 30 of the top 50 practices.

Ealing Common

Working independently I was responsible for conducting first time lead development across America (CA,TX,VA,MI,WA), Paris and the United Kingdom, resourcing leads in 100's of companies in fields such as : apparel, consumables, manufacturing and electronics. This was conducted by using training and previous knowledge of the Linkedin platform, and using a developed Linkedin profile to collect lead details.Specialised in sourcing contacts at a Managerial level or above, including Directors and Vice Presidents Leads were cross-checked with a CRM system (SalesForce), and then placed into Excel. During my time, I sourced over 2500+ potential leads.Following my performance I was approached by other managers to work on a separate project, holding lead responsibility for transferring the companies 2014 international schedule, involving 75 projects, travel days,conference dates and holidays from Excel into the Ganttic project software. This involved scheduling full commitments for 84 members of staff from analysts to VP’s.As part of the role I also created a user guide to be distributed across the company, trained members of staff in using the new software and provided administrative support by logging in and setting up the accounts for all staff members.I also communicated with the software developers to negotiate updates which would be useful and was involved in conference calls with senior staff to communicate progress.In my final role, I was asked to audit the companies MSA's, CDA's and SOW's across their US clients. Overall this was 60 companies, making sure they were organised and that the documents were signed by the relevant parties, keeping track of all of it through an excel spreadsheet. This also involved growth of filing and general office skills.

London

Regularly hit a target of 70% market share of sales at Cheshunt and Staples Corner.Achieved 100% sales target or over on a regular basis.Worked as part of the Cambridge retail team, where we were the top performing region across the country for Samsung sales.Met with the recruitment team to discuss good promoter traits as well advising on interview questions.My suggestion of Skype interviews was taken onboard and is now part of their interview protocol.Selected to move to Curry’s in Staples Corner to rectify struggling market share within the store. In my first month, I exceeded targets and moved the store into a position of being one of the best performing stores in London, and the top performing store in North London. To achieve this, I used skills learnt in media studies and photography editing to create bespoke POS, designed also to aid KPI’s in the store. Coached members of staff to improve knowledge of Android and Tablets, cultivating a mindset where they would push for Samsung sales.

Given the responsibility of working in Barbican PC world, a new store and unique in that it catered mainly to B2B.Based on demonstrations and communication skills, the Nexus 7 became extremely popular and was placed into many of the large businesses locally, including almost 80 into a nearby banking office. Store regularly recorded highest sales in the country.Influence market shift, converting clients from Apple products to Android. Briefed staff and worked as a team to meet KPI’s in storeMoving on later to Stratford / Tottenham court road / Oxford street and Mile-end.

Education record

To develop my data analysis skills using Bash, SQL and Python.

Bsc (Hons) Natural Science, Biology And Physics

Activities and Societies: Worked alongside other students, I was involved in a support group for courses and aiding new students.

Social Media

Studying with Free2Learn I undertook studies in social media for personal and business use. This included writing research pieces.

Business Administration And Management, General

Studied online for a Level 2 in Business and Administration, in order to support growth of knowledge in the area alongside my role.

Education record

Coursera has given me the opportunity to supplement my OU education with additional topics, as well as to follow personal interests that I.

A Level, Science

Activities and Societies: Model United Nations, Mentoring Completed GCSE's with grades A-C, and then stayed on to complete 3 A-levels.