Client Services Account Manager
CurrentPrimarily responsible for managing continuing education (CE) programs worth over $650,000 for nine clients - four of which are Fortune 500 companies. Oversee client CE programs to ensure they remain current and in compliance, consulting with in-house Operations and Regulatory teams as needed. Lead regularly scheduled proactive calls with clients. Train end-users on web-based software (SaaS) products and services. Track activity and process monthly billing, ensuring accurate invoicing consistent with varying contractual requirements. • Successfully retained 100% of managed accounts; increased revenue by an average of 27% on transaction-based accounts by suggesting program enhancements.• Viewed as a strategic partner by clients, often offering consultative advice.• Managed accounts consistently represent over 70% of all CE activity and related transactions at RegEd.• Commended for being alert to opportunities to promote additional products and services, resulting in additional revenue.• Assigned and successfully managed at-risk accounts in order to retain business for the Company.• Multiple suggestions successfully implemented for internal process efficiencies.• Regarded and relied upon as key education services resource within the team; mentored junior account managers.