Lulu Shan, Mba Email & Phone Number

San Francisco, California, US

San Francisco, California, US

• Work closely with different engineering teams to identify and prioritize requirements for your initiatives and programs. Collaborate with other stakeholders to roll-out initiatives to the engineering organization
• Identify areas of improvement, and building/executing the tools, programs, and processes to drive change. Some of these programs: engineering onboarding, quality programs, dashboarding high level engineering health.
• Qualitatively and quantitatively measure success of programs, iterate them to fit for purpose
• Present on the goals & impact of work to all levels within the organization
• Audit and review current internal programs and propose and execute better solutions

Kennesaw, Georgia, US

• Lead a team of 7 business analysts and software developers, work closely with offshore development team leveraging agile methodologies to provide all levels of IT supports for more than 60 internal users and 10,000.
• Design and manage the implementation of internally developed, customized, cloud-based ERP platform, tasks included business requirements gathering, issue resolution and gap analysis with 7 departments
• Provide hands-on program management for multi-taskes during analysis, design, development, testing, implementation, and post-implementation phases to manage budgets, timelines and people, resulting in 120% over.
• Define scope on complex, high-impact projects in all phases of development and implementation process, ensuring collaboration of stakeholders and acceleration technology adoption
• Formed cross-functional team to conduct root cause analysis on low production performance; boosted production output by 20%; increased same-day order fulfillment rate by 30% with same headcount
• Designed and implemented enhanced ticketing module resulting in 400% efficiency increase with internal users; collaborated with senior management to roll out similar projects such as core requests and upgraded.

Kennesaw, Georgia, US

• Oversaw, Monitored, and forecasted overall IT systems and business reporting in company by generating reporting database with more than 500 reports, resulting in a 150% efficiency increase
• Boosted reporting efficiency by 80% utilizing Tableau; introduced and automated analytical models to benchmark and report on sales trends, production scheduling and forecasting, and product quality
• Collaborated broadly with all departments as well as external clients to identify a variety of operational problems; developed and optimized operational flow, resulting in inventory improvement and 30% cost reduction
• Leveraged emerging technologies to identify efficient and meaningful ways to present data and analysis reports to senior management as well as other divisions on-demand
• Performed data extraction, aggregation, analysis, and quality assurance from multiple data sources

Gainesville, Florida, US

• Gathered data, checked the efficiency and data quality, provided statistical report on SAP
• Analyzed data to figure out business trends in order to support upper management to make or adjust purchasing decisions
• Transferred data from Fishbowl to new system SAP then summarized the discommodious functions and wrote the possible solutions for those problems to superior
• Maintained and updated SAP database system according to various business requirements

Master Of Business Administration - Mba

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Arts (B.A.), Broadcast Journalism