Mitchell Lum Email & Phone Number

Hawaii, United States

Honolulu, Hawaii, United States

Greetings, cocktail fans! My name is Mitchell Lum (or you can call me Kai), the creator of Cocktail Critters. When I started this company, I set out to show you - from first-time clubbers to experienced pub staff - why the bar industry is so riveting. Working for a prominent spirits company as an ambassador over the years has awakened a creative side in me, and with my unique designs, you’ll be able to express yourself like never before.Out of our assorted products, our main draw are our enamel pins, which combine adorable animals and classic cocktails, spirits, or other beverages. Each design comes from original artwork that’s later digitized and hand-crafted, from pencil and paper to your outfit or bag. Cocktail Critters is a small company but growing into the beast of a business as time goes on. Follow along on our journey through Instagram (@cocktailcritters) and stay tuned for our monthly new releases in-store.

Bangkok City, Thailand

• Spearheaded advocacy as key growth driver for sales and engagement in emerging markets.• Lead multi-cultural team of Trade Ambassadors across 9 countries.• Localized and delivered global campaigns across portfolio of brands.• Curated local sales campaigns to drive increased rate of sale.• Managed annual budget exceeding $350,000 to deliver high-engagement campaigns, events, and incentives.• Created KPI tracking system now utilized by Bacardi Asia, Middle-East, and Africa.• Recruited key decision makers (i.e. bar owners, beverage managers) through brand activations.

Bangkok Metropolitan Area, Thailand

• Responsible for providing excellent guest experiences.• Supported 16 hotel outlets with beverage menus, consulting, and training.• Opened and managed Vertigo TOO Mixology Cocktail Bar (i.e. full menu development, staff training, promotions, entertainment planning, grand opening, etc.)• Managed trade events, concerts, weddings, private functions, and business conferences.• Consulted as a project task force team member for Banyan Tree Pavilion Kuala Lumpur and Banyan Tree Ho Chi Minh City on site bar construction and concept.

Bangkok Metropolitan Area, Thailand

• Opened and managed Hooters Asia, Bangkok Soi 15.• Coordinated with Hooters of America on standards of operations and brand policies.• Ensured all aspects of restaurant service were well maintained and functional.• Drove recruitment fairs for new candidates in Bangkok and Pattaya.

Bangkok Metropolitan Area, Thailand

• Lead a team of 5 restaurant managers and 35 staff across 5 outlets.• Regulated all hygiene SOPs and ensured compliance through internal and external audits.• Developed with marketing, advertisements, promotions, menu design, and social media.• Hosted regular 250+ attendee events.• Responsible for opening of The Drunken Leprechaun Irish Pub.

Phuket, Thailand

• Opened "Champions Sports Bar" as a beverage consultant in association with DoubleTree Hilton, Surin Beach in ownership by Destination Resorts.• Trained and managed staff to adhere to company standards and provide a classic "Americana" experience in Thailand.

Patong Beach, Phuket, Thailand

• Short term contract as consultant in Patong Beach to revise the bar in conjunction with the hotel's target market.• Trained staff in product knowledge, drink making, bar maintenance, and up-selling.• Analyzed product costs, sales reports and recipes to improve and maximize revenue.• Innovated and curated new cocktail menu for unique guest experiences.• Created and collaborates weekly/monthly promotions and designs posters for all venues.

Wellington, New Zealand

• Experienced with numerous cocktails and variety of coffees, knowledgeable in wines.• Cash handling of multiple customers simultaneously in busy and tasking nightclub atmosphere.

Cardrona, Central Otago, New Zealand

• Trained and knowledgeable in a variety of coffees and its process.• Produced an average of 450 coffees per day during peak of season.• Provided consistent quality to the standards of the resort in demanding environment.

St Kilda, Melbourne, Victoria, Australia

• Interviewed, trained, and lead team of 4 bartenders and 10 wait staff.• Promoted new and daily specials, set weekly/monthly goals for staff.• Purchased, managed, maintained inventory from 9 different distributors/wholesalers.• Opened and closed bar based on OH&S protocols.

Honolulu, Hawaii, Usa

• Prepares loans for processing in accordance with financial investor guidelines.• Ensures quality closing conditions before preparing loans for funding.• Leverages training and resources to facilitate efficiency and volume.

Honolulu, Hawaii, Usa

• Daily use of Microsoft Office Excel, Word, Powerpoint, and Adobe programs.• Categorizes, documents, and maintains spreadsheets, incoming approvals, and mail.• Delivers and transports goods on-campus and off-site; responsible for goods upon delivery.

Honolulu, Hawaii, Usa

• Summer employment working in a food distribution center.• Handled receiving of incoming shipments.• Proper palatization of goods for storage and selection.

Bba, International Business, Marketing, Japanese

Activities and Societies: American Marketing Association, Japanese Culture Club

Korean, International Business

Activities and Societies: International Yonsei Club, Volleyball Team

Japanese, International Business

Activities and Societies: Japanese Studies Language Program