Mitchell Lum work email
- Valid
- Valid
- Valid
Mitchell Lum personal email
Customer Success Manager with 7+ years of customer facing experience. Competencies: Retention, Up-Selling, Cross-Selling, Project Management, Onboarding, Data-Driven Storytelling, Product Adoption, Consultative Influence and Analytics-Based Decision Making. Passionate about connecting empathy with data.
-
Enterprise Customer Success ManagerEnvoy Feb 2022 - PresentSan Francisco, California, Us- Building and maintaining strong customer relationships, serving as a trusted advisor to ensure satisfaction and realize value.- Driving product adoption and engagement by encouraging customers to fully utilize and benefit from our solutions.- Collaborating cross-functionally with sales, support, product, and marketing teams to deliver a seamless customer experience.- Utilizing data and analytics to understand customer behavior, measure success, and make informed decisions for continuous improvement.- Proactively identifying and resolving issues, implementing preventative measures to enhance the overall customer experience.
-
Sr. Customer Success ManagerView, Inc Oct 2020 - Feb 2022San Jose, California, Us- Serve as the customer partner to help them maximize their return on investment. - Derive insights from product/usage data to drive greater customer engagement. - Educate and encourage customers to utilize full functionality of their hardware and software assets.- Develop business process to increase team efficiency and reduce operational costs. -
Customer Success ManagerView, Inc Apr 2018 - Oct 2020San Jose, California, Us- Develop, manage and execute customer onboard.- Building meaningful relationships with customers to understand and help them overcome challenges. - Monitoring and identifying adoption and utilization trends, provide recommendations based on customer needs. - Act as the voice of the customer and collect feedback to drive continuous improvement across all areas in including product.- Partnering with Sales and Marketing to enable team with customer stories of usage statistics and unique system use.
-
Sales OperationsView, Inc Nov 2016 - Apr 2018San Jose, California, UsMeeting Management Partners with internal stakeholders to deliver quality sourced agreements and exceptional service in assigned areas such as meetings, events, hotel, ground and other travel and procurement services.Liaison with internal groups: candidate/campus recruiting/interns to streamline travel operation. Educates employees on travel policy and best practices.Manage national sales meetings: budgets, content, and event execution. Executive Administration Supports Chief Marketing Officer and Chief Customer Officer in: Departmental action-item follow up, budget and expense tracking, calendar and agenda management, and daily analytics reporting.
-
Menlo Alumni Council MemberMenlo College Sep 2018 - Feb 2022Atherton, Ca, UsThe Menlo Alumni Council assists the Office of Alumni Engagement and Development at MenloCollege in developing and executing communications, programs, volunteer opportunities, andgiving opportunities. -
Marketing And Sales CoordinatorVisioncare, Inc. Jul 2015 - Aug 2016Far Hills, New Jersey, UsCoordinated and managed logistics for regional and international trade shows and corporate events. Built and maintained multiple patient generation websites.Managed digital paid advertising and SEM campaigns.Managed Social Media strategy and implementation. Drove email marketing program and maintained an over 18% open rate. Managed collateral inventories and ensured proper regulatory approvals to maintain a consistent branding effort. -
Marketing Coordinator (Contractor)Orrick, Herrington & Sutcliffe Llp Feb 2015 - Jun 2015San Francisco, Ca, UsCoordinated and executed various types of events.Coordinated with authors and editors to maintain a consistent blog publishing schedule.Updated social media platforms using HubSpot.Updated and maintain internal marketing collateral.Actively updated firm website with events and publications. -
Marketing ManagerKnow Yourself Oak May 2013 - Jan 2015South Burlington, Vermont, UsDeveloped products that are creative and beneficial to consumers.Developed marketing strategy.Foretasted market trends.Managed social media pages using HubSpot.Planned and executed marketing campaigns.Coordinated and designed website.Measure and forecast website growth using Google Analytics.Set up online communication tools and file sharing program.Conducted test research programs for new product feedback. Set up fulfillment programs and processes. Coordinated and flights and hotel accommodations for company executives.
Mitchell Lum Skills
Mitchell Lum Education Details
-
Menlo CollegeGeneral
Frequently Asked Questions about Mitchell Lum
What company does Mitchell Lum work for?
Mitchell Lum works for Envoy
What is Mitchell Lum's role at the current company?
Mitchell Lum's current role is Enterprise Customer Success | WorkplaceTech | SaaS.
What is Mitchell Lum's email address?
Mitchell Lum's email address is mi****@****ail.com
What schools did Mitchell Lum attend?
Mitchell Lum attended Menlo College.
What are some of Mitchell Lum's interests?
Mitchell Lum has interest in Innovative Marketing, Extreme Sports Marketing, Photography, Typography, Graphic Design.
What skills is Mitchell Lum known for?
Mitchell Lum has skills like Social Media, Marketing, Social Networking, Microsoft Office, Microsoft Word, Powerpoint, Customer Service, Management, Event Planning, Microsoft Excel, Market Research, Marketing Strategy.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial