Mickey Lund Email & Phone Number

Marley Middle School

Annapolis, MD

• Build out new Tessitura client installations and maintain installations in the hosted network environment
• Provide customer support to 160 hosted user organizations via phone, email and system based ticket system, Network staff and authorized contractors
• Develop, document, and implement internal training curriculum for new hosted environment staff
• Develop online curriculum and training materials for hosted environment users
• Create user and internal documentation for hosted environment processes and skills
• Institute and maintain system-wide procedures to ensure stability and consistency related to client installations and services

920 Elkridge Landing, Linthicum, MD

• Analyze, create specifications, build test and implement Epic Clarity Inpatient key performance indicator reports (Crystal Reports and Business Objects) to meet the Heath System's reporting needs
• Use of SQL coding and Crystal Reports to present accurate, up to date analytical reports for outpatient clinics

Annapolis, Maryland

• Founder and Artistic Director of community theatre producing 4 plays/musicals a year that celebrate and promote the inherent self-worth and dignity of all people
• Responsible for selecting the four show slate
• Selecting directors and staff for all productions as well as directing at least 1 production a yer
• Marketing and promoting all productions via Facebook, social media, printed press including writing of all press releases, season announcements, and copy for all printed and online material
• Maintaining and promoting the theatre's brand in all materials including managing the website via WordPress and all social media sites
• Managing the budget and finances for all productions, marketing, branding, ticket sales

Harbor East, Baltimore, MD

• Epic Clarity Ambulatory Report Writer
• Analyze, create specifications, build test and implement Epic Clarity meaningful use and quality measure reports (Crystal Reports and Business Objects) to meet the Heath System's reporting needs
• Responsible for ensuring that an IT industry standard system development life cycle project management technique is used on all report development, implementation, and enhancements
• Use of SQL coding and Crystal Reports to present accurate, up to date analytical reports for outpatient clinics

• Direct Marketing Online Data Analyst– work with Director of Membership, Director of Online Fundraising, and Director of Electronic Communications (online advocacy) to analyze online advocacy, fundraising, and social.
• Liaison between eCommerce and Membership/Development in regard to both online and offline fundraising strategy and implementation
• Liaison between TWS and vendors (M&R, Sea Change, Convio) on all online messaging campaigns in regard to strategy, goal achievement, and set-up
• Data Coordinator-design, develop, implement, maintain a databridge between Get Active/Convio advocacy platform and Blackbaud’s Team Approach donor management system
• Project Manager – migration from GetActive to Convio
• Design, coordinate, and implement custom reports based on online subscription numbers and membership numbers in the Team Approach database

Washington, DC

• Senior Report Writer – write and analyze custom reports using Infomaker, Jet Reports, and SQL+ for all database users
• Oversee, process, and manage HRC’s online communication matrix with Director of Membership and Development, and provide fundraising data on all online campaigns to inform both online and offline fundraising strategy
• Project Manager - integration of HRC’s main Oracle Database with Get Active/Convio
• Oversee upgrades, modifications, and additions to over 100 canned reports in HRC’s main Oracle database
• Process, manage, analyze, and report out on 40-50 direct marketing jobs yearly
• Support and customize in-house Access databases for various programs

• Assistant Product Manager - Managed 3rd party products - staff trainer for over 120 teachers on all 3rd party products
• Clubs Coordinator - coordinated Chess Club, Newspaper Club, Yearbook club for up to 2000 home schooled students around the country
• Program Teacher – Instruct home school students in all subjects in grades 3-8 - managed 50 student case-load
• Materials Database Manager - created a multi-user Access database to manage all materials sent to over 2000 students nationwide

• Project Manager, Database Administrator for The Raiser’s Edge fund-raising package by Blackbaud running on SQLA
• Project Manager, Database Administrator for Blackbaud Accounting running on SQLA
• Conversion Specialist for Tessitura, an SQL based ticketing system
• Database Administrator/Creator for email club SQL database and website – works in conjunction with web server running SQL 2000 and database written in ASP
• Writing and maintaining custom queries and reports using SQL, Access, and Crystal Reports for the development, marketing, and accounting departments
• Building, maintaining, administering 75 workstation cross-platform network running Microsoft’s NT 4.0, Windows 2000, and MAC OS

• Second/Fifth/Sixth Grade Teacher responsible for daily instruction of students in areas of language arts and science with a focus on 5th Grade Earth Science
• Worked with staff to develop a school-wide behavior modification plan and to create a Powerpoint Presentation and brochure to sell the program to parents and other schools
• Early implementer and developer of online technology based science curriculum

Masters Of Teaching, Elementary Education

Bachelor Of Science, Theatre