Mike Lund work email
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I pride myself on being people-first and purpose-driven. I strive to influence changes to IT business processes, policies, and infrastructure to deliver effective services based on ITIL best practices. As such, over the last 20 years, I’ve built my career on one simple principle: Work smarter. I look for inefficient procedures, find ways to streamline them, and consistently strive to boost productivity. Experienced change agent with a demonstrated history of working in the education technology service management industry. Skilled in IT Service Management, Service Delivery, Systems, Networking, and Leadership. Strong information technology professional with an EdM focused in Educational Technology, from the University of Illinois at Urbana-Champaign.
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Customer Success ManagerIncident IqSequim, Wa, Us -
User Support ManagerCommunity Unit School District 308 Nov 2016 - PresentOswego, Illinois -
Assoc. Director Service DeskUic Dec 1999 - Nov 2016In my role as Assoc. Director Service Desk at UIC, I led the strategy and management of the Service Desk, implementing customer service initiatives based on ITIL best practices. I supported over 80 university IT services, enhancing team performance by 72% through metrics and trend analysis. Additionally, I managed staffing and budget for a team of over 120 IT support staff. -
Avionics TechnicianUs Navy 1990 - 1996Sicily, Italy And San Diego, CaMaintained and repaired avionics equipment on P-3 Orion aircraft. -
Po3 AircrewmanUs Navy 1990 - 1996Sicily, Italy And San Diego, CaAircrewman for high ranking military VIPs and U.S. government officials.
Mike Lund Skills
Mike Lund Education Details
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Educational Technology, Educational Psycology -
History
Frequently Asked Questions about Mike Lund
What company does Mike Lund work for?
Mike Lund works for Incident Iq
What is Mike Lund's role at the current company?
Mike Lund's current role is Customer Success Manager.
What is Mike Lund's email address?
Mike Lund's email address is mi****@****uic.edu
What is Mike Lund's direct phone number?
Mike Lund's direct phone number is +131257*****
What schools did Mike Lund attend?
Mike Lund attended University Of Illinois At Urbana-Champaign, University Of Illinois Chicago.
What are some of Mike Lund's interests?
Mike Lund has interest in Science And Technology, Children, Education, Health.
What skills is Mike Lund known for?
Mike Lund has skills like System Administration, Computer Hardware, Military, Active Directory, Troubleshooting, Windows, Project Management, Customer Service, Management, Windows 7, Avionics, Information Technology.
Who are Mike Lund's colleagues?
Mike Lund's colleagues are Trevor Huser, Phillip Kapela, Kevin Peterson, Dan Hallahan, Kelly Okel, Patti Marcinko, Ph.d., Genna Mocerino.
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