Sutton is the leading international cultural communications agency, with offices in London, Paris, New York, Hong Kong and Singapore. Sutton’s international team of cultural strategists is expert at engaging audiences locally and internationally through communications, marketing and partnerships. We provide creative and sustainable solutions in a fast-changing, often unpredictable international arts landscape. Sutton inspires connections across the cultural sector between art, architecture, performance, design, music, heritage, fashion, luxury brands and new technology.

Fortezza is a wholesaler company specialised in foodservice products from Italy and Australia. My role is to promote harmony in daily business operations to create positive vibes for potential sales opportunities.Key Responsibilities and AchievementsOperations•I kept foodservice deliveries sustainable by monitoring inventories from two warehouses. I also supervised insourcing order fulfilment and delivery service requests on behalf of our clients.Sales•I generated demands from 30% dormant accounts. Increased 30% on new clients. Worked with the management team in various customised projects that would bring about sustainable revenue.Quality Assurance•Represented as the hygiene manager (FEHD), I led the company to pass all QA audits and being a recognised supplier to our key accounts.IT & Graphic Design•Built my company website and eCommerce shop from scratch. Designed Company profile, sales presentation, product list, marketing flyers, product labels, e-signature etcAdministration & Accounting•I managed two group companies of 9 team members in total. Made 90% plus receivables on time.

I have represented various brands of consumer products in trade shows, corporate events, auctions and in-store environment etc to increase brand awareness and grow sales. Freelance basis. Products range from high-end fashion, antique jewellery, concierge service, lifestyle and wellness consumables. I also render professional translation service between English, Mandarin and Cantonese languages.

I am connected to the position with a mission to unveil the business potential and abilities that will lead to further success of the company. With the state-of-the-art licensed product, a team of talented trainers and supporting personnel, my role emphasizes in business analysis, social media marketing as well as key account management.H-Kore is the sole Lagree Fitness studio in Hong Kong. It offers a 45-minute exercise routine with the use of Megaformer machine. This low-impact, high-intensity workout will strengthen your body, tighten your muscle, burn fat, improve endurance and jump-start your metabolism.Key Responsibilities and Accomplishments:Business Analyst➤ Contribute 40% increase in new member subscription since 2017 by enhancing client services quality and standardising the organisation’s workflows.➤ Research and compile data analysis for ongoing business strategies and development.Social Media Marketer➤ Promote the company’s services and products across various social media platforms with internal marketing team. Compile marketing materials for the team as and when necessary.Key Account Manager➤ Maintain existing relationship with the company’s significant business partners. Identify new opportunities for collaboration, cross-selling, marketing and branding.➤ Achieve an effective problem solving efficiency encountered in daily business operations by revamping relationship with key vendors and service providers.

I assisted the company CEO to review, formulate and execute business strategies in preparation of their first product launch in 2015.Playto is an EdTech Startup with a mission to teach children to learn and master key essential life skills and positive habits, such as concentration, organisation and mindfulness, through the power of game play. Key Responsibilities and Accomplishments:Business Development:➤Soft-launched the company's first product to HK market in 2015. Formulated procedures in customer care, product support and logistics. Collaborated with technical team to ensure a pleasant end-user experience.➤Liaised with external stakeholders on marketing campaigns and trade exhibitions in relation to product launch. Reviewed, edited and translated marketing and PR blurbs on product. Corporate Governance and Venture Capitals:➤Secured over HK$270K matching fund credit from the government to the Company. Or over 80% of total government grants quota.➤Facilitated in the Company’s financing cycle of raising Venture Capital with a total amount of over US$1.2M.➤Oversee business practices of each entity of the group of companies. Ensure all practices meet the regulations of corporate governance, both onshore and offshore. Maintain a complete and updated statutory record for each corporate entity.Financial Enhancement:➤Enhanced relationship with all external stakeholders, included but not limited to improving 100% the Company’s credit history.➤Reviewed the Company’s Chart of Accounts. Worked closely with external auditors for their preparation of financial statements for three consecutive years under SME-FRF framework and SME-FRS standard.

I mapped out initial company structure with founder and owners at their Startup era, under the title of Office Manager. I then moved on to build up distribution network for company products, teamed up with key internal stakeholders to develop sales channels under the role of Distribution Manager.LUXE is a boutique travel guide publisher that offers opinionated insider’s insights to discerning global travellers on travel and lifestyle related matters. Key Responsibilities and Accomplishments:Business Development:➤Distributed over 2 millions copies of travel guides worldwide and sold.➤Succeeded in keeping low turnaround rate, at over 90% within 24 hours, on product and services delivery.Management Skills:➤B2B Management: Collaborated with global distributors and agents to achieve an average of 30% of the Company’s gross sales.➤B2C Management: Achieved positive consumers experience by taking care of enquiries, resolving their complaints and gathering their feedback for sales and marketing analysis.➤Retailer & Vendor Management: ✦Promoted beneficial relationship with key retailers across Hong Kong e.g. 5-Star Hotels, Luxury / Lifestyle Department Store, Major Book Chain Stores etc. ✦Cultivated solid relationship with vendors e.g. fulfillment centres, production houses, logistic agents. Escalated service quality and efficiency. Team Development and Mentoring:➤Coached and mentored team members to shine, who became some of the Company's long-serving employees.Business Administration, Start-Up and Budgeting:➤Cut Costs: saved 10% on logistics expenses for consecutive years. Kept an overall inventory wastage at between 5% to 10% per annum across the whole product range.➤Fostered substantial foundations of the Company during its Startup era: sales & marketing, customer care, office administration, accounting, logistics and warehousing.