Luong Thai, Pharmd. Email & Phone Number

San Francisco Bay Area

Promoted to this role to strengthen the pharmacy operations and compliance standards; develop business strategies that deliver specialty patient growth targets. ● Fosters collaborative relationships with healthcare providers, leveraging clinical expertise to provide tailored treatment plans and medication advice, resulting in improved patient outcomes and satisfaction. ● Develops operational protocols ensuring safe dispensing of high-volume REMS medications such as Revlimid, Pomalyst, Thalomid (oncology) and Palforzia (peanut allergy), complying with FDA regulations. ● Responsible for the rigorous compliance process of limited-distribution drug (LDD), which includes procurement, inventory management, clinical documentation and reporting, drug utilization review, and dispensing. ● Expertise in using and training others in pharmacy database technology, Electronic Health Records, Asembia-1. ● Determines and recommends clinically sound and cost-effective drug therapy by collaborating with physicians and medical teams in the drug therapy decision-making process. ● Creates a culture of high-level team engagement, cross-functional training, fostering a positive work environment and takes an active role in promoting professional growth. ● Embraces change in labor budget by developing an innovative workflow adjustment that meets new budget, while maintaining regulatory and quality priorities. ● Serves as the Pharmacist-hiring lead for Walgreens in the San Francisco Area, fulfilled up to 90% of the pharmacist shortage for the area, preventing stores from closing due to pharmacist shortage during and post-covid. Interim Specialty Healthcare Supervisor | San Francisco – Hawaii Region 03/2023 - 08/2023 ● Participated in regional-level leadership meetings and provided insights and perspectives to improve operations, grow partnerships and enhance patient experience.

San Francisco, Ca

Promoted to this role to manage specialty pharmacy operations focusing on compliance, specialty, transition of care, clinical services, and build connection with UCSF enterprise. ● Provided hands-on leadership in daily pharmacy operations, overseeing fiscal management, productivity, and staff development to drive operational excellence and maximize efficiency. ● Ensured adherence to federal and state laws and regulations, while maintaining compliance with standards and protocols. ● Established protocols with UCSF providers to deliver enhanced patient care through improving discharge time rates by 60% and improving med-to-bed service by 80%. ● Ensured accurate and timely inventory reporting to comply with federal, state laws, and company policies. Implemented asset protection controls to minimize profit loss and maintained proper operation of pharmacy systems and equipment. ● Prepared, submitted, and filed various reports and records required by the company and government agencies to monitor and optimize business performance. Collaborated with internal strategic account management to drive growth of Walgreens' Specialty businesses at the site. ● Led effective hiring, training, and performance management practices. Established and maintained a positive work environment, building employee morale and motivation. Ensured compliance with state and federal laws and Union’s Collective Bargaining Agreement.

San Francisco Bay Area

Promoted to this role to manage a retail pharmacy in a rapidly growing neighborhood. ● Led operations at a high-volume community pharmacy and HIV Center of Excellence, demonstrating empathy and cultural sensitivity in serving diverse patient populations. ● Conducted patient consultations DUR and side effects, recommended over-the-counter products, triaged and referred patients to primary care providers if necessary, promoting safety and efficacy. ● Actively participated in monthly management training sessions to enhance self-awareness and cultural competency, recognizing the importance of diversity in healthcare settings. ● Strategized business plans to improve customer service, sales volume, and customer satisfaction, resulting in achieving over 95% customer satisfaction score in the district.

San Francisco Bay Area

San Francisco, California, United States

Appointed to this role to guide the next generation of pharmacists and leaders. ● Worked with a team of three to achieve Residency Accreditation for the PGY-1 Community Residency program in partnership between Walgreens and UCSF, ensuring strict compliance and thorough documentation. ● Leverage clinical expertise and operation experience to guide residents to successfully excel their programs, becoming critical leaders in the field. ● Provide guidance and direction to Pharmacists, Residents, Interns, Technicians, and other non-licensed personnel. ● Leads discussions and provides hands-on training to pharmacy students in clinical knowledge, pharmacy practice, pharmacotherapy, and patient care.

San Francisco Bay Area

Recruited to this role to provide high-level pharmaceutical services to an underserved population. ● Engaged in medical rounds to enhance medication plans for both inpatients and outpatients. ● Managed transition of care through med-to-bed service to ensure seamless patient experience. ● Provided oversight on operational policies and guided pharmacy staff in clinical services. ● Executed medication distribution functions and actively contributed to medication therapy management, medication history inquiries, treatment plan development, and transition care services.

Doctor Of Pharmacy - Pharmd, Pharmacy

Bachelor'S Degree, Cell/Cellular And Molecular Biology