Teacher in English grades 2-6 and Mathematics grades 2 - 10

Teaching and tutoring students in English and Mathematics from Grades 2-12.

With 20+ years’ experience in ICT, energy and enthusiasm for solving unique customer issues is what I carry every day. I am a passionate and accomplished senior business development manager with significant success in senior sales leadership roles, working with some of Australia’s most recognised brands.I maintain myopic focus on customers working directly with a broad portfolio of accounts, as well as with appropriate alliance partners to ensure customers receive best practice security support, advice and solutions.At Sentaris, we pride ourselves on being different. Our team of security professionals have deep technical skills with added senior leadership and stakeholder engagement skills, and a deep understanding of business. This ensures we provide tailored, customised solutions, whilst collaborating with technical and non-technical staff as well as with those in leadership. This unique blend of business and security skills sees us regularly involved with some of Australia's largest organisations and most complex IT projects.Areas of specialty:▬▬▬▬▬▬▬▬▬▬▬▬▬✔ ICT industry veteran - cyber security, incident response, resilience, and business continuity understanding✔ Sales account management✔ Customer satisfaction and confidence✔ Ability to quickly establish rapport and strong customer relationships✔ Identification and resolution of unique customer problems✔ Development and management of business partnerships and alliances to ensure optimum customer supportSentaris services:▬▬▬▬▬▬▬▬♦ Preventative and reactive IT security assurance and consulting♦ Cyber assurance♦ Security - reviews, risk assessment, management, awareness training♦ Penetration Testing - Web, Networks, Cloud, Wireless, Other Environments♦ Red-teaming♦ Security governance♦ Incident preparedness, response and management♦ Threat assessments♦ e-Fraud detection♦ Ethical hacking♦ Audits - Standard Operating Environment (SOE), vendors, service providers♦ Vulnerability scanning

Responsible for managing key IBM accounts across several industry sectors, including ANZ Bank, Bendigo Bank, Insurance Australia Group, AXA & RACV, CSL Limited, Melbourne Water, Coles, Kmart, ATO, Health, Education, VIT, Border & Immigration.Role included:▬▬▬▬▬▬▬► Key account management for key IBM customers► Customer relationships ► Customer satisfaction► Annual strategic services contract renewals – valued up to $25 million► Sales growth and achievement of sales targets► Service support escalation

In this role, I owned, established and managed three wellness and weight loss clinics, with responsibility for all aspects of day to day operations management, staff management and customer service. I was the Victorian representative and founding member of the National SureSlim Franchisee Advisory Council (from 2005) with responsibility for coordination and management of TV advertising for all Melbourne franchisees, and chairing the SureSlim Victorian monthly franchisee meetings.I achieved significant success with the three clinics including achievement status as SureSlim’s leading Victorian clinic for new enrolments 2003-2005, and receiving an “Outstanding Customer Service” award for the Heidelberg clinic in 2002.Role included:▬▬▬▬▬▬▬► Establishment and management of three separate clinics► Management of all clinic operations including compliance with franchisee responsibilities► Team leadership, management, recruitment, training, mentoring, coaching, performance management (up to 20 staff)► Marketing and advertising (including TV advertising for all Melbourne franchisees)► New business development► Staff incentive planning, development, management► Staff and customer communications► Contract development► Chair - SureSlim Victorian monthly franchisee meetings► Victorian representative and founding member - National SureSlim Franchisee Advisory Council

In this role, I was responsible for new business development and customer satisfaction. Starting out as Channel Relationship Manager, I was promoted to Business Deve3lopment Manager in 2000 with responsibility for major accounts including Southcorp Ltd, Equifax, North Ltd, and Vic Roads. I also managed the IBM channel relationship and was successful in improving IBM Channel satisfaction rating by 15 rating points.Role included:▬▬▬▬▬▬▬► New business development► Development of qualified sales pipeline - $35M total contract value► Key account management► Contract negotiation and sales closing► IBM Channel relationship management – providing primary interface between IBM Channel & customer

I held various roles at IBM across both IT sales and service delivery with a focus on business continuity. I successfully grew the portfolio of midrange accounts from approximately 40 to over 70, and managed renewals and upgrades to all Business Continuity subscriptions. I was awarded IBM sales recognition award “100% Club” in 1996, 1997 & 1998.Role included:▬▬▬▬▬▬▬► Product specialist support – business continuity and recovery advice and guidance to major proposals/bids► Sales and marketing support to sales representatives► New business development and sales pipeline planning► Installation planning & resource coordination support for new equipment and upgrade installations► Business continuity consulting support► Business recovery centre facilities management► Planning, coordination and delivery of all customer business recovery testing► Major bid and proposal management► Renewal and upgrade of Business Continuity subscriptions to existing accounts► Y2K – presentations/advice to current and prospective clients

VIT registered secondary mathematics teacher.Worked at various schools teaching mathematics for years 7-12:▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Burwood High School► Banksia Secondary College► Santa Maria College