Guadalupe Hernandez Email & Phone Number

Saint Clair Shores, Mi, Us

United States

• Oversee multiple projects at a time for multi-million-dollar companies bringing in over $100k in revenue per month.• Compile, review and analyze data to support strategic initiatives and interfaces with clients directly to ensure customer loyalty, retention, and overall market penetration.• Manage the day-to-day communication with clients resulting in a 50% increase in sales.• Negotiate with suppliers and vendors about contracts, policies, and deadlines.• Devise and implement short-term and long-term plans, optimizing supply chain management, and improving value relating to annual expenditures.• Display exemplary negotiation skills when communicating with suppliers and vendors regarding contracts, policies, and deadlines.• Work cross-functionally across business units to maintain client relationships and business partnerships.• Collaborate with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.• Monitor, analyze, and report on domestic freight and carrier management performance against set goals to compare costing to forecasts.• Lead implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution.

Plymouth, Michigan

• Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.• Gathered and organized printed materials required for program participation.• Organized and managed program development from conception through successful execution.• Supported the Program Manager and Sales Executive successfully increasing productivity by more than 60%.• Created work processes increasing team productivity by 50% and decreasing training time by 40%.• Requested quotes from suppliers and transcribed them to client's RFQs to bid on new business opportunities.• Reserved classrooms and meeting rooms across campus for program activities and managed room list.• Scheduled production plans according to customer needs and supply availability

Livonia, Michigan

• Created digital signage content improving communications with employees in North American production plants.• Translated legal documents, flyers, press releases, and invoices from English to Spanish decreasing overall translation turnaround time by 80%.• Acted as a translator between employees in the United States and Mexico increasing proficiency in both countries by more than 50%.• Developed an employee engagement program to improve office culture resulting in a 90% participation rate upon its implementation.• Developed original content for blog posts and website articles.• Gathered information on customer opinions and adjusted plans to capitalize on current trends.• Provided administrative support to senior team members

Taylor, Michigan

• Supported all Sales Coordinators in their daily tasks, quotes, product proposals, and order entry increasing productivity by more than 70%.• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.• Translated for our plant in in Mexico.• Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues.• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.• Reviewed existing processes and identify improvement opportunities creating new training materials for current and new employees.• Decreased product proposals turnaround time by 75% and order process time by 60%.

Farmington Hills,Mi

College Of Arts, Sciences And Letters

Office Of Admissions And Orientations

Master Of Business Administration - Mba, International Business, Supply Chain Management

Bachelor Of Business Administration - Bba, Digital Marketing

Bachelor Of Arts (B.A.), Hispanic Studies, International Studies

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management