● Conducted detailed reviews of transactions, customer profiles, and payment systems to ensure compliance with global sanctions regulations.● Analyzed and investigated potential sanctions violations using screening tools and databases, mitigating financial and reputational risks.● Collaborated with cross-functional teams to resolve sanctions-related escalations and provide compliance guidance.● Trained staff on sanctions screening tools, policies, and regulatory updates, fostering a culture of compliance.● Maintained a high level of accuracy in sanctions alert processing, reducing false positives and ensuring efficient workflows.● Maintained a consistent 98% Quality Assurance (QA) score in sanctions analysis, ensuring accuracy and compliance with regulatory standards over 3+ months.● And more.

● Communicated exclusively with UK-based customers, ensuring clear and effective communication tailored to the needs of the local market.● Utilized CRS software to assist customers with flight bookings, changes, and cancellations.● Handled customer inquiries and provided excellent service, ensuring customer satisfaction.● Demonstrated in-depth knowledge of easyJet's ight schedules, fares, and policies through the CRS software.● Resolved customer issues promptly and professionally, maintaining a high level of customer retention.● Collaborated with other team members to handle high call volumes and ensure smooth operations.● Maintained accurate and up-to-date customer records in the CRS software, including personal information and booking details.● Provided guidance and support to customers navigating the self-service features of the CRS software.● Adapted quickly to system updates and new software features, ensuring a seamless customer experience.● Participated in ongoing training sessions to enhance knowledge of the CRS software and airline industry best practices.● Achieved a consistent 96% Quality Assurance (QA) score throughout my tenure in production, while consistently garnering positive customer feedback of 75% on a monthly basis.

● Worked at SSG for 2 months.● Handled 50+ calls daily and covered all areas of responsibility for their biggest client, Disney+.● Signed up new customers and retrieved customer data.● Troubleshooting any issue, refunding or canceling their billing.● Received 97% customer satisfaction rating and a QA rate of 98%, which contributed to a 15% decrease in cancellations.

● I worked as a wordpress & shopify freelancer for +5 years.● Made stores, niche blogs, forums & more.● Fixed basic & advanced issues for people who were struggling with them.● Created and managed databases using MariaDB & mysql.● Get website Adsense Approved and implement custom html ads on pages.● Setup legal pages.● Secure domains with Let’s Encrypt SSL Certificate and fix any DNS issues.● Setup Dropshipping Stores.● Connecting and importing products from aliexpress.● Installing necessary plugins & and customizing the website.● Tax & Rates Setup.● Setup Custom Service Systems and virtual assistant.● And more.