Luis Romero Email & Phone Number

Los Angeles, Ca, Us

Whittier, Ca, Us

Los Angeles

Building customer trust and relationship through dependable support, and excellent product knowledge-Manage Enterprise level system hardware and software support for major studio post production Facilities-Plan and manage software/hardware upgrades for forensic watermarking equipment-Presales requirements discovery and system demonstration management-System deployment planning an implementation of enterprise level watermarking systems-Planning Systems training of both high level engineers and system operators -Supporting the software life cycle including testing, bug discovery and feature request-Action report management to both customer project managers and operations management-Support for operational use, hardware problems and software configuration issues

Burbank, Ca

Technical Account Manager, US- Building customer trust and relationship through dependable support, and excellent product knowledge-Manage enterprise level system hardware and software support for major studio post production Facilities-Plan and manage software/hardware upgrades for forensic watermarking equipment-Pre-sales requirements discovery and system demonstration management-System deployment planning an implementation of Enterprise level watermarking systems-Planning systems training of both high level engineers and system operators -Supporting the software life cycle including testing, bug discovery and feature request-Action report management to both customer project managers and operations management-Support for operational use, hardware problems and software configuration issues

Network Operations Center Analyst -Network Monitoring using SNMP monitoring Software for a 10,000 node National Network. -Assist and supervise Field Engineers or installation of Networks, Servers, and Theater On-Screen Advertising Systems.-Troubleshooting, upgrading, and maintaining custom On-Screen Advertising software-Troubleshooting Network Connectivity issued with various network devices including network High Definition Video Players, Cisco Routers, Managed Switches, Windows servers, Linux servers, RAID servers and other networking equipment.-Writing configurations for Cisco Routers and Cisco Pix. -Setup windows servers for RAID, FTP servers, HTTP servers, User rights and Remote Desktop.-Visual Basic Script programming for automating FTP, and file manipulation tasks.-Provide Technical Support for Network Devices, Theater automation setup, Digital Cinema Projector use and setup.

Technical Support Analyst Tier 2-End User support for network devices including routers, switches, managed switches, modems, VOiP phones, network adapters, DSLAMS and network management software-End user technical support of company software and productivity applications including Microsoft Office 2000, 2003, Microsoft CRM Outlook/Exchange, IE-Support with setting internet technologies software, Web servers, FTP, Remote Desktop-Hardware installation support for Windows XP/2000/ME/98/95, Linux, MAC OSX -Troubleshooting connection issues dealing with ADSL, VDSL, Cable, wireless ISP’s-Network planning and trouble shooting for Wireless technologies including, RADIUS and Authentication systems, Access Points, Outdoor Backhaul Wireless, Outdoor RF configuration -Trouble shooting network systems dealing in VPN, Routing, Address Mapping, Static Routing, SPI Firewall Configurations, Content Filtering , VLANS, QOS, Bandwidth Management, SNMP, SYSLOG, TELNET access, ZYNOS network operating system scripting and use.