Ruth Luscombe Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

I led a corporate transformation team focused on improving Waltham Forest's place offer (including waste and recycling, ASB, neighbourhood management, licensing and regulatory services). I also manage the delivery team for an ambitious corporate Customer Experience programme.

London, United Kingdom

I designed and implemented projects and programmes for public sector clients, including a major housing transformation programme, and design of a new Target Operating Model for all place and asset services.

London, United Kingdom

• I managed high profile, complex projects to support growth, improve operational efficiency and improve the customer experience.
• Designed and implemented a new customer offer for customers in their first year living in a new Peabody home
• Designed and implemented a customer care service model and processes to support the resolution of defects in the first year warranty period for new homes
• Implemented new staffing structures to support growth
• Developed cross organisation… Show more I managed high profile, complex projects to support growth, improve operational efficiency and improve the customer experience.
• Developed cross organisation customer strategy, including a new target customer support model and established a programme to deliver its objectives

London, United Kingdom

• I managed high profile projects to deliver savings/ improvements as part of a large scale council transformation programme.
• Delivered a successful project to commercialise in-house music service (transfer of existing service to charitable company ltd by guarantee)
• Delivered a business case for, and managed OJEU procurement of, a fully managed CCTV service and technical upgrade of camera network (with target £500k savings over 5 years)
• Developed a business case for a new… Show more I managed high profile projects to deliver savings/ improvements as part of a large scale council transformation programme.
• Developed a business case for a new Community Safety partnership commissioning model
• Managed the set up of four pilot community safety projects, including successful £250k funding bid Show less

• I provided high quality PMO support to Hackney Council’s local 2012 Olympic and Paralympic Games programme:
• Led programme health-checks and implemented new guidance to improve project management assurance levels
• Supported project initiation and closure
• Delivered regular written/ verbal highlight reports to senior management (to Chief Executive level)
• Managed risks, issues and dependencies at a programme level
• Established a benefits recording framework for the… Show more I provided high quality PMO support to Hackney Council’s local 2012 Olympic and Paralympic Games programme:

• As a management trainee on a competitive national graduate scheme, I delivered a range of projects to achieve corporate objectives around operational efficiency, value for money and improved outcomes for residents.
• Developed a comprehensive corporate value for money toolkit to support service reviews
• Delivered an options appraisal and business case for re-design of the Drug and Alcohol team
• Rolled out a new document management system to a corporate division, as part of a… Show more As a management trainee on a competitive national graduate scheme, I delivered a range of projects to achieve corporate.
• Rolled out a new document management system to a corporate division, as part of a customer service transformation programme
• Re-designed the local strategic health partnership governance

Post Graduate Diploma Local Government Management

Ba/ History And Politics (First Class)