Sam Lutgring Email & Phone Number

Battle Creek, Mi, Us

Burbank, California, United States

- Operations manager for a Managed Service Provider (MSP) responsible for delivering comprehensive technology solutions and services aligned with the company’s overall goals and objectives.- Lead and manage a team of IT professionals including mentorship and acting as an escalation point.- Leveraged private remote data center hosting as well as cloud services, particularly Azure, to deliver scalable and agile services to the business.- Lead a project to enhance user satisfaction by leveraging Microsoft Azure and Intune (MDM), all aimed at reducing dependency on traditional domain-based infrastructures and enhancing flexibility and security for clients.

- Responsible for administration of all aspects of technology and technology service delivery in addition to pupil accounting/audit and regional REMC support services.- Responsible for technology services infrastructure, design, architecture and strategy, while acting as Level 3 escalation point.- Developed and implemented security policies, practices and procedures for both client and network infrastructure to ensure security of organizational assets.- Develop and maintain relationships with local district and ISD administrators and staff; manage vendor relationships and contracts, service contracts, department budget and 24 person staff. - Responsible for the delivery of application services for Business Office software (two (2) ISDs and 12 local districts) and Student Management Systems (three (3) ISDs and 19 local districts).

Marshall, Michigan, United States

- Responsible for the delivery of Technology Services to multiple school districts and ISDs, including technical infrastructure, Student Information Systems, and Business Office applications. Manage 20 person team and $2.4 million budget. - Directed and grew the delivery of managed technology support services to seven (7) local districts providing support for all aspects of technology management and administration.- Desktop Virtualization - Implemented a virtual desktop infrastructure using VMWare View that provided enhanced security and a $750K savings over five years.- Managed ISD internal infrastructure and end user devices for five (5) locations and 400 users.- Serve as Co-Chair for AdvancED Accreditation and School Improvement committee ensuring innovation and continuous improvement of business practices.- Architected data center services resulting in service expansion and consolidation. - Successfully managed multiple large scale technology projects including a Student Information System software selection and implementation for 15 local districts/ISDs across three (3) counties.- Architected and implemented Fortinet firewall.

Marshall, Michigan, United States

- Expanded contracted service offering, providing managed technology support services to four (4) local districts including infrastructure, network, end user devices, and help desk. Worked closely with local administrators and staff to plan annual updates and technology budgets.- Assumed responsibility of Student Information System (SIS). Worked closely with teachers, staff and administrators to understand gaps. Advanced the application and offerings to meet both functional and support requirements, improving overall user experience and satisfaction.- Continued responsibility for the delivery of as-needed/as-requested contracted technology services, management of dual-county fiber network and maintenance of internal network. - Managed ten (10) person team and $1.1MM budget.

Marshall, Michigan, United States

- Responsible for the delivery of contracted technology services providing local districts as-needed/as-requested network, client, and server support. - Directed the assignment, allocation and priorities of a five (5) person team and $500K budget. Provided mentoring and support to develop team members and enhance both quality and capacity of service delivery. - Managed all aspects of the dual-county fiber network (500+ miles) utilizing Cisco Switches. Responsible for quality of service, service level delivery, maintenance and administration. - Maintained internal network and managed large scale technology projects, including a $100K fiber backbone replacement. - Architected and implemented Cisco firewall and Cisco VPN.

Battle Creek, Michigan, United States

Analyzed emerging technologies and their potential impacts to the technology portfolio while anticipating changing business dynamics. Recommended areas of investment and accelerated their transfer across the global enterprise to leverage cost savings. Developed a five year network strategy to deliver pervasive connectivity including VPN.

Battle Creek, Michigan, United States

Delivered global communication services, consisting of data, voice, and video, to the business. Responsible for both personnel and budget management. Managed technology engineering process while assisting regional IT organizations with priorities. Implemented a global network support structure to leverage skills and experience across the organization. Refocused priorities and spending to reduce overall communications cost by 45%, while increasing services delivered to the business.

Battle Creek, Michigan, United States

Responsible for visualizing how existing, new, and emerging technologies can be applied to support the business and accelerating the transfer of these learning's across the global enterprise. Managed the architectural engineers and network architecture budget.

Battle Creek, Michigan, United States

Provided engineering of network technologies to the company on a global basis. Develop global network standards utilizing input from in-country personnel. Managed resources and budgets for multiple implementation projects.

Reston, Virginia, United States

Provided technical consulting in the field of telecommunications across multiple industries including national defense, telecommunications, retail, government, and banking. Responsibilities included providing technical expertise, project management, network design, performance assessments, and training programs.

Reston, Virginia, United States

Responsible for troubleshooting network problems, gathering and documenting network requirements, monitoring traffic loads, and planning changes in the network infrastructure. Performed network re-engineering to alleviate traffic congestion while providing security and protection of corporate data.