Luciana Biscaia Email & Phone Number

United Kingdom

CoachHub.io is the European market leader in digital coaching. Their mission is to democratize coaching and to create a personalised and measurable coaching program for employees at all career levels.As a CoachHub Coach I am part of a global pool of more than 3000 coaches that coach in 30+ languages. The CoachHub “mobile coaching cloud” allows personalized live coaching sessions via video conferencing on CoachHub's platform. It supports the coaching process through digital learning and… Show more CoachHub.io is the European market leader in digital coaching. Their mission is to democratize coaching and to create a personalised and measurable coaching program for employees at all career levels.As a CoachHub Coach I am part of a global pool of more than 3000 coaches that coach in 30+ languages. The CoachHub “mobile coaching cloud” allows personalized live coaching sessions via video conferencing on CoachHub's platform. It supports the coaching process through digital learning and progress tracking. In regular sessions, I help prepare managers for better leadership, teams for better group performances and employees for personal and professional growth. Show less

London, United Kingdom

Norwich, United Kingdom

I work with executives going through professional transitions, such as new managers and new joiners. Due to my international experience one areas of focus are: cross-cultural interactions, development of cultural intelligence and adaptation to new cultures. i.e. coaching for expatriates.

Abu Dhabi

Responsible for the Learning team whose most recent achievement was the implementation of the FGB Business School in July 2012. The Business School delivers courses to all businesses and support functions of the bank. The development of managers and leaders is also within the scope of the School. Also lead the team responsible for Employee Engagement surveys, Recognition programmes and Employee Communication.

Dubai - Uae

Responsible for the integration of the Learning strategy in the 12 countries where HSBC operates in the Middle East and North Africa. A key project was the implementation of a single Learning Management System and the adoption of common policies and procedures across the Region. My team is formed by the Regional Academy Leads for the Businesses and Supporting Functions plus the professionals responsible for Design and Delivery of courses, both online and face-to-face. The Learning… Show more Responsible for the integration of the Learning strategy in the 12 countries where HSBC operates in the Middle East and North Africa. A key project was the implementation of a single Learning Management System and the adoption of common policies and procedures across the Region. My team is formed by the Regional Academy Leads for the Businesses and Supporting Functions plus the professionals responsible for Design and Delivery of courses, both online and face-to-face. The Learning Administration and Operation team also reports to me in this role. The implementation of reports and controls to ensure appropriate levels of productivity and quality of delivery was another achievement of the team. In this role my key stakeholders are the Heads of HR and CEOs in the various countries. An internal survey run in June 2011 showed that the perception of Learning effectiveness among internal customers in the Middle East improved 14% - from 61 to 75% compared to the same period in the previous year. Show less

Mexico City Area, Mexico

In this role I was responsible for the development and delivery of initiatives in the areas of Learning, Talent, Resourcing and Organisational Development in 11 Latin American countries. The focus was acting as a 'bridge' between the countries and the Region, providing consultancy and advice in terms of appropriate initiatives to support the business strategies. Through constant interaction with country HR Heads and their teams it was also my role to ensure alignment and timely delivery of… Show more In this role I was responsible for the development and delivery of initiatives in the areas of Learning, Talent, Resourcing and Organisational Development in 11 Latin American countries. The focus was acting as a 'bridge' between the countries and the Region, providing consultancy and advice in terms of appropriate initiatives to support the business strategies. Through constant interaction with country HR Heads and their teams it was also my role to ensure alignment and timely delivery of initiatives such as:Implementation of HSBC Business SchoolTalent Identification (using 9 box model)Talent Development initiativesSuccession PlansResourcing ForumsEmployee Engagement SurveyDiversity and Inclusion initiativesI was also a member of the team that implemented a new Operating Model for Learning, Talent, Resourcing and Organisational Development (LTROD Transformation) in Latin America. Show less

London, United Kingdom

HSBC Learning TransformationGroup Learning - GMO/UKI joined the Learning Transformation, as one of the core team members of the Learning Architecture (LA) Workstream, reporting to the Workstream Lead. The LA team is responsible for everything related to 'content' for the future HSBC Business School. In this role I am responsible for activities that range from shaping strategies for the global implementation of Academies up to more operational activities, such as project and… Show more HSBC Learning TransformationGroup Learning - GMO/UKI joined the Learning Transformation, as one of the core team members of the Learning Architecture (LA) Workstream, reporting to the Workstream Lead. The LA team is responsible for everything related to 'content' for the future HSBC Business School. In this role I am responsible for activities that range from shaping strategies for the global implementation of Academies up to more operational activities, such as project and financial management. One of the main achievements of this Workstream was the creation of the Global Learning Framework (with Academies and Solution Centres), approved by the Group People Committee in September 2008. I also worked in the implementation of the Global Content Database that hosts more than 10,000 courses from all HSBC Regions, Businesses and Functions and is the basis for the creation of a Global catalogue of courses that will be uploaded to the single Learning Management System in 2010. In this role I am also responsible for the communication and management of Learning teams globally. Show less

London, United Kingdom

I started my two year secondment in the Head Office in London as a Programme Director of the Group Strategic Programmes. The role involves having frequent interaction with Senior Executives, working in partnership with global Business Schools and the frequent review of programmes content to keep them aligned to strategy and business needs. In parallel, I created and run the GSP Post Programme Survey to measure the impact of the programmes in the business (6 months after the event). More than… Show more I started my two year secondment in the Head Office in London as a Programme Director of the Group Strategic Programmes. The role involves having frequent interaction with Senior Executives, working in partnership with global Business Schools and the frequent review of programmes content to keep them aligned to strategy and business needs. In parallel, I created and run the GSP Post Programme Survey to measure the impact of the programmes in the business (6 months after the event). More than 400 executives participated in this survey and its results were published and shared with business sponsors, supporting decision making and improvement in existing programmes. Show less

Curitiba Area, Brazil

In this position I coordinated the implementation of the Talent Strategy including the 1st Talent Forum and the Business Talent Pool of HSBC in Brazil.

Curitiba Area, Brazil

Training & Development - HSBC BrazilIn this role I had the responsibility of implementing the Distance Learning Strategy in Brazil, a project that had the strong sponsorship of the HBBR CEO, Michael Geogeghan. Overcoming all resistances with high quality courses, the E-Learning Portal - Treinet was launched in 2001. Treinet is still the main source of E-Learning delivery in Brazil up to these days. With the demand from the Business growing, the team also grew and in 5 years I was managing a… Show more Training & Development - HSBC BrazilIn this role I had the responsibility of implementing the Distance Learning Strategy in Brazil, a project that had the strong sponsorship of the HBBR CEO, Michael Geogeghan. Overcoming all resistances with high quality courses, the E-Learning Portal - Treinet was launched in 2001. Treinet is still the main source of E-Learning delivery in Brazil up to these days. With the demand from the Business growing, the team also grew and in 5 years I was managing a team of 12 instructional designers responsible for the design and development of a wide range of E-Learning courses for all Business areas. In 2004, the area became also responsible for the design and development of Instructor Led Courses and the introduction of the blended approach. (i.e. face-to-face combined with distance learning programs Show less

Curitiba Area, Brazil

Marketing Department - HSBC BrazilWhen HSBC bought Bank Bamerindus in 1997 I moved to the marketing area and was responsible for the creation, production and delivery of Communication and Training Videos for all HSBC employees. In 1998 I completed a Post Graduation course on Open and Distance Education at the UK Open University and in 1999 was assigned to implement the Distance Learning area in HSBC Brazil.Prior to joining HSBC

Emcc (European Mentoring And Coaching Council) - Coach Practitioner Qualification, Coaching

Activities and Societies: I am a member of the European Mentoring and Coaching Council EMCC Practitioner Programme

Coaching For Organisation Consultants

Coaching for Organisation Consultants

Education record

London - The Psychology of Testing - Selection and Assessment - 2008 (short course)

Education record

Presentations Skills - Working Voices (London, August 2008) Facilitation Skills - Working Voices (London, March 2007) Talent Management.

Post Grad Certificate, Open And Distance Education

Post Graduate Certificate in Open and Distance Education

Graduation, Graphic Design (Visual Communication)

Graphic Design