Trang Luu Email & Phone Number

Hanoi, Hanoi, Vietnam

• Led 3 teams with more than 30 members across 3 initiatives to exceed our KPIs by over 120% committed with stakeholders, delivering 95% of our backlog at least 1-2 weeks earlier than scheduled, winning the Best Business Banking Application Award in 2023 and rated as the top business banking app in Vietnam, both in rating points and number of ratings.• Developed and launched a customer online onboarding process that achieved 60,000+ business customers using the new app within one year after launching a new digital innovative journey.• Designed and integrated custom online onboarding and lending solutions through digital initiatives with Lazada, Shopee, MoMo, Seedcom, KiotViet, iPOS, and Misa in 6 months.

Vietnam

• Led and implemented KPI tracking and business metrics for a sales team of 100+ individuals for a digital lending solution, improving team performance by 40% and achieving a 150% annual revenue target.• Launched a go-to-market strategy for lending solutions, increasing revenue by 40% within six months and 150% within a year• Established business metrics for real-time tracking and monitoring of KPIs by collaborating with Data Analysis and Data Engineer and extracting data from our data warehouse to improve decision-making capabilities within minutes.

Hanoi, Hanoi, Vietnam

• Cultivated relationships with C-level over 20 high-profile clients (Grab, AEON, MB Bank, MSB Bank, SHB Bank, etc.), leading to closed new contracts worth over $1-2 million per client for POS solutions in 1 year.• Built 2 sales teams (remote, direct) of 300+ individuals at multiple levels and acquired more than 2000 SMEs customers, increasing the company's revenue by over 500% and resulting in $10M of annual revenue.• Planed and implemented a business operation plan that reduced operation expenses by 25% in the first year.• Created a sales competence framework for the company by using existing materials and set up learning and development activities to assist sales in meeting the framework's desired 70% competency level.

Vietnam

• Led a team of 40+ employees, overseeing the management of 150,000 listings and generating annual revenue of $1M.• Developed a strategy to reduce operational costs and increase revenue, resulting in 300% revenue growth and a 20% cost reduction in the first year of implementation.• Implemented a joint strategy with VNP Group ecosystem companies to leverage customer databases, increasing lead generation by 30%.

Vietnam

• Led a development team of 10+ engineers to build an HRMS for IT services, optimizing resource utilization by 30% and reducing costs.• Directed and planned office operations and procedures and acted as executive assistant to the Chief Executive Officer.• Drafted and translated an outsourcing contract for a corporation by understanding the industry and the corporation's needs and collaborating with the corporation's lawyers to ensure the final result satisfied the corporation's legal and business requirements.

• Managed a team of 4 people to complete a project that was behind schedule by adjusting the project plan, rescheduling meetings, and assigning new tasks to team members.• Increased revenue by 25% by developing a website teaching QuickBooks to students in three months, leveraging a team of three engineers and designers.• Established a project plan and staffing for each phase, resulting in an increasing 80% chance of project completion on time.

Master Of Business Administration - Mba, Business Administration And Management, General

Top 1% B-school Worldwide

Post Graduate Certificate, Product Management, 100/100

Activities and Societies: Product Owner Club

Bachelor'S Degree, External Economics, 3.7/4

Activities and Societies: Scholarship for the top 1% of best academic performance at faculty (4 years) Champion at Nielsen Case.