Enterprising Executive with over 25 years of successful financial and electronic payment industry experience creating business vision and exceeding results expectations. Directed business expansion, including product/channel development, market entry, mergers/acquisition evaluation, and the sale of a national commercial payment organization. Demonstrated ability to develop and deliver strategic initiatives to drive profitability, market performance, quality and service. Effects major improvements in client retention, revenue growth, renewals and team performance through service-oriented leadership style.Relationship development among client, vendor and sales professionals resulting in key client acquisition, long term client retention and favorable vendor pricing. Development of organizational processes to ensure service levels, company growth and profitability are achieved.Specialties: Driving operational excellence / Hiring / Training / Retention / Multi-Unit P&L Analysis / Expertise with strategic planning and budgeting / Recruiting retention and talent management / ISO & MSP establishment and compliance / Risk & fraud evaluation / Change management
Listed skills include Management, Leadership, Training, Strategic Partnerships, and 24 others.
