I am currently a WFM Real-Time Analyst, working closely with stakeholders, clients and planning team to maintain the best on our SLAs. I am classified as an amazing person and I do so agree. I love working with people because I tend to learn a lot from every person I speak to. I have great communication skills, confidence and very business minded, an idea generator machine and great public relations skills.I am a detail person who goes far and beyond to achieve my goals and deadlines, a great family man and a young person yet to explore.
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Real Time AnalystOutworx Contact Centre Oct 2022 - PresentDurban, Kwazulu-Natal, South AfricaReal-Time Controller/Analyst for certain campaigns reporting directly to clients and maintaining requirements and managing workflow in real time.
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Workforce Management AnalystCci South Africa Jan 2022 - Oct 2022Durban, Kwazulu-Natal, South AfricaReal-Time Controller/Analyst for certain campaigns reporting directly to client requirements and managing workflow in real time. -
Technical Support SpecialistCci South Africa Mar 2020 - Jan 2022Durban, Kwazulu-Natal, South AfricaI work with tech and not-tech savvy customers worldwide, resolve and easily find solutions for their technical issues. Always leaning new and teaching new things everyday. Dedicated to technology.
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Technical Support SpecialistCci South Africa Mar 2020 - Jan 2022Durban, Kwazulu-Natal, South AfricaI work with tech and not-tech savvy customers worldwide, resolve and easily find solutions for their technical issues. Always leaning new and teaching new things everyday. Dedicated to technology.
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Call Center RepresentativeCci South Africa Nov 2019 - Mar 2020
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Customer Service RepresentativeCci South Africa Nov 2019 - Mar 2020Durban, Kwazulu-Natal, South Africa
Luyanda Phewa Education Details
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Accounting And Finance
Frequently Asked Questions about Luyanda Phewa
What company does Luyanda Phewa work for?
Luyanda Phewa works for Outworx Contact Centre
What is Luyanda Phewa's role at the current company?
Luyanda Phewa's current role is Real-Time Analyst.
What schools did Luyanda Phewa attend?
Luyanda Phewa attended Mangosuthu Technikon.
Who are Luyanda Phewa's colleagues?
Luyanda Phewa's colleagues are Chris Vale, Nondumiso Xolo, Mohammed Saif Ramnarain, Siviwe Madubela, Shaka Njovu, Sinenhlanhla Nxele, Zamathusi Thusi.
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