Luz Castro Email & Phone Number

-Specialized in the Trackwise Digital QMS Suite of Solutions-built on the Salesforce Platform.-Conducted demonstrations in Spanish for prospects in Latin America.-Translated calls for Account Executives and Implementation teams as needed.-Engaged with prospective customers across various industries to showcase solution capabilities.-Assisted prospects in determining the suitability of Trackwise for their needs.-Configured and deployed new features in our demonstration sandboxes-Ensured demonstration sandboxes were updated with every Salesforce release.-Reviewed prospect’s RFP/URS

Houston, Texas, United States

• Troubleshoot Cisco Switches, Experion Servers and applications.• Receive calls or emails to create customer support cases and follow up on existing cases using Salesforce system.• Assist customers with issues they may have during system upgrades of Windows servers and desktops • Provide quality customer service and ensure proper information is received to resolve customer's issue.• Stay up-to-date on the latest Honeywell system releases and updates.• Develop company data collection policies and create problem solving articles.

• Provided entry level technical account support for network designs and implementations.• Implementing MPLS, Managed Network Services and SIP trunking related architectures on the company design tool Netformx.• Worked under senior engineers to design and support Sprint-wireline networks for customers.• Compose network performance reports for the customers to recommend access upgrades• Worked with the Implementation Project Managers to ensure the IPM has all the technical details needed to complete the implementation of the customer’s network.

• Provided entry level technical account support for basic network designs and implementations.• Shadow under assigned Solutions Engineer to develop an understanding of Sprint product and services.• Implementing MPLS, Managed Network Services and SIP trunking related architectures on the company design tool Netformx.• Worked under senior engineers to design and support Sprint-wireline/wireless networks for customers.