Luz Castro Email & Phone Number

-Specialized in the Trackwise Digital QMS Suite of Solutions-built on the Salesforce Platform.-Conducted demonstrations in Spanish for prospects in Latin America.-Translated calls for Account Executives and Implementation teams as needed.-Engaged with prospective customers across various industries to showcase solution capabilities.-Assisted prospects in.

Houston, Texas, United States

• Troubleshoot Cisco Switches, Experion Servers and applications.
• Receive calls or emails to create customer support cases and follow up on existing cases using Salesforce system.
• Assist customers with issues they may have during system upgrades of Windows servers and desktops
• Provide quality customer service and ensure proper information is received to resolve customer's issue.
• Stay up-to-date on the latest Honeywell system releases and updates.
• Develop company data collection policies and create problem solving articles.

• Provided entry level technical account support for network designs and implementations.
• Implementing MPLS, Managed Network Services and SIP trunking related architectures on the company design tool Netformx.
• Worked under senior engineers to design and support Sprint-wireline networks for customers.
• Compose network performance reports for the customers to recommend access upgrades
• Worked with the Implementation Project Managers to ensure the IPM has all the technical details needed to complete the implementation of the customer’s network.

• Provided entry level technical account support for basic network designs and implementations.
• Shadow under assigned Solutions Engineer to develop an understanding of Sprint product and services.
• Implementing MPLS, Managed Network Services and SIP trunking related architectures on the company design tool Netformx.
• Worked under senior engineers to design and support Sprint-wireline/wireless networks for customers.