Luz Maria Stevens Email & Phone Number

Chino Ca

United States

I was a Senior Technical Customer Service Representative: I answered phones English or Spanish entered orders, answered techinical questions for bbq grills, heaters, griddles and assisting escalated customers. I volunteered to be on the motivation team, work at any of the company functions, help set up for any company events, and charity events as well.

Claremont, Ca. 91711

was lead to 5 representatives issued cash drawers to each representative, issued change and oredred change kept track of daily sales number sent out deposits every evening and made sure each money bag was balance and had enough change for the next day kept track of the change bag and did audits on all the representatives drawers and kept a book of were representatives signed in there bag in and out of the safe. (safe Log) . Monitered each representavtive queality control helped make monthly schedule, orders supplies, for store and translated for other representatives blanced representatives at end of day sent close of night money report to the accounting dept every eveing ordered change for the week ordered supplies for the month for the equptment that came in checked inventory did daily and weekly and montly reports. assisted supervisor in setting up meetings and getting paperwork ready for any meeting. did the nightly and morning office report. released batches every night for two or more stores. Traveled to different stores to assist if short staffed. Helped the security team with any questions regarding orders. Worked the front counter and entered orders for the customers. balanced each employee out every night and did the deposit and brinks book. put away the days recipts nightly orginized the office ordered marketing material and packed up the daily recipts and sent them off to the warehouse. Sent nightly report to the manager and the supervisor. for two office. sold the product. trained new employees. Makeing sure representative were going to breaks on time and lunches making sure we had coverage for the next day in the lobby.