Luz Serrano Email & Phone Number

Cupertino, Ca, Us

Fremont, California, United States

Milpitas, Ca

• Work with Service Directors to define resource requirements and schedule for project implementation. Ensure project legal documents are complete and adhere to corporate policies and procedures. • Work closely with Engineers to effectively define scopes of work and associated fees. Reach out to Subcontractors for clarifications in scope, pricing and deliverables during the project, request PO and follow up with subcontractor availability. Setup and attend project meetings, scheduling, milestone defining and change order creation. • Create clean and concise Scope of Work (SOW) documents and Bulk Service Agreements for customers. Communicate with Subcontractors/partners/Account Managers/pre-sales engineers and Service Manager and Director for SOW definition and updates. Send docusign requests for signatures, process document flow and approvals. Report and escalate to management as needed. Manage a detailed project log to monitor and track SOW progress. • Onboard new Subcontractors and Clients.

Hsinchu County/City, Taiwan

Publishing English Datasheets, Manuals, pamphlets, Product Briefs, Product Specifications, Marketing documentation, Adobe Photoshop & illustrator. Designing banners, helping marking and sales design marketing give-aways.

San Francisco Bay Area

Wireless Business Unit: set up and maintain test beds for automated and manual testing of APs, write automated tests, write detailed testplans, file bugs and work closely with Dev team to reproduce and solve the problem. Designed and implemented Business unit web site, using Dreamweaver. Cable Business Unit: Set up large scale test bed, for stress testing. Interoperabilty testing, Participate/attend Cable labs standardization discussions SNMP and RMON. Automated testcases, ran various testing levels, mentored new employees.

Morgan Hill

Automation testing of telecom equipment. automated existing testcases, for best efficiency. Designed and implemented the bug tracking system using Visual basic.

San Jose, Ca

Automated SNMP testcases for network analyzing tools. Used TKL, and perl to design the automated scripts. Tested the network sniffer software, Deep understanding of network traffic, down to the packet level.

Mountain View, Ca

Tested Web Design Software, Used HTML extensively.