With over two years of experience in customer support and technical solutions, I am a VMware Certified Customer Support Specialist with multilingual skills in English, Portuguese, and Spanish. As a Customer Support L1 at VMware, I provide timely and effective resolution of customer issues related to VMware products and services, leveraging my expertise in VMware vSphere 7 networking, storage, and monitoring tools. Previously, I worked as a Customer Service Representative for VMware at OTSI - Object Technology Solutions Inc., where I handled inbound and outbound calls, emails, and chats from VMware customers and partners, and as a Technical Solutions Cons I at DXC Technology, where I supported clients with Windows 7 installation, configuration, and troubleshooting. My core competencies include help desk support, technical support, Windows 7, customer service, communication, and problem-solving. I am passionate about delivering high-quality customer service and satisfaction, and I enjoy working in a collaborative and diverse team environment. My goal is to continuously learn and grow as a customer support professional, and to contribute to the success of VMware and its customers.
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Sps Trilingual AssociateAmazonHeredia, Cr
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Customer Support L1Vmware May 2023 - Jul 2024Costa RicaEnd day due to VMware acquisition by Broadcom -
Customer Service Representative For VmwareOtsi - Object Technology Solutions Inc. Jul 2022 - May 2023Costa Rica -
Technical Solutions Cons IDxc Technology Mar 2021 - Jun 2022Costa Rica -
Dxc Microsoft Help DeskPertec Global Services Jan 2021 - Mar 2021Costa Rica -
Sds AssociateAmazon Apr 2020 - Dec 2020Costa Rica
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Customer Support For ViasatTeleperformance Feb 2020 - Apr 2020San JoséViaSat -
Comcast Service Desk / Cisco BackofficeConvergys Mar 2017 - Feb 2019La Aurora,Heredia
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Tech Support At Dell Foglight AccountTeleperformance Mar 2014 - Sep 2016Pozos De Santa Ana. Edificio AquaTechnical support Engineer for Dell Monitoring Tool called Foglight. Networking, IT Infrastructure, Windows, Linux, AIX, SQL Server, MySQL, PostgreSQL, LDAP, SSL, SSO, Customer Service, Outlook, WebEx, Lync, Siebel, CCMS.As a tech Support representative I had to assist customer to confirm the Monitoring Tool's Metrics were correct based on customer side targets. When a Network connection existed due to Network configuration, firewalls, security software, Inter Domains, Type of user, Certificates, etc. we needed to help either by Log Analysis or guiding trough a WebEx session to make sure the connection could be established between Foglight and the target server.
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Tech Support At Hp Sitescope And BsmTek Experts Mar 2012 - Feb 2014San Pedro De Montes De OcaAs any Monitoring tool there are many things involved to establish a connection to the target depending on what metrics would like to be collected, like the following; JDBC, SSL, SSO, LDAP, SNMP, API, SOAP, Basic Database commands, Scripts understanding, Log Analysis, Security tools, Networking, Case Management, Customer Service, Outlook, Windows, Linux, Failover, High Availability, Virtual Environments, etc. -
Tech Support Representative For At&TFirst Base Program S.A. Sep 2011 - Feb 2012San Pedro De Montes De OcaSame tasks at AT&T at Sykes. -
Tech Support At Saint Gobain AccountFujitsu Sep 2009 - Jul 2010Metro Park, Aurora De HerediaInternet Connections, SAP, AS-400. Active Directory, Microsoft Office, Remote Tools, Outlook 2003 &2007, E1 ó JDE, SMS, Kronos, WebEx, NeetMeeting. Password changes, Printing queues at AS400, Outlook issues, etc. -
Technical Support At At&T AccountSykes Costa Rica Feb 2007 - Dec 2009Ultra Park - La Aurora De HerediaTechnical Support for DSL connections at Accenture account for AT&T customer. Modems, Home Routers, Wi-Fi, Ethernet, Dial up, Windows, Outlook, Network connections, Port Forwarding, Customer Service, Billing.Helped AT&T customer to configure their Home Networks, connecting all devices, Desktops, Laptops, Cell Phones, Tablets, Surveillance Cameras, Game devices, etc. Also to assist with Best Practices and Operative System and Browser Maintenance when Performance issues were encountered due to virus infections.
Luis Vasquez Skills
Luis Vasquez Education Details
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Agricultural Engineering
Frequently Asked Questions about Luis Vasquez
What company does Luis Vasquez work for?
Luis Vasquez works for Amazon
What is Luis Vasquez's role at the current company?
Luis Vasquez's current role is SPS Trilingual Associate.
What schools did Luis Vasquez attend?
Luis Vasquez attended Tecnológico De Costa Rica.
What skills is Luis Vasquez known for?
Luis Vasquez has skills like Case Management, Help Desk Support, Network Virtualization, Resource Management, Microsoft Outlook, System Deployment, Customer Service, Infrastructure, Foglight, Vmware Vsphere, Technical Support, Windows.
Who are Luis Vasquez's colleagues?
Luis Vasquez's colleagues are Thomas Render, Vani Sri, Iron Men, Little Princess, Mar Lo, Kenneth Chyzewski, Hina Shireen.
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Luis Vasquez
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2gmail.com, mondelezinternational.com
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