Leigh Ann Vaughn Email & Phone Number

United States

Bristol, Tennessee, United States

Manage daily operations of an optometry office and optical retail store. ➣Responsible for recruiting, hiring, training and retention of 15+ staff.➣Complete P&L responsibility of $2M annual revenue.➣Increased production [revenue and collections] by 40% YOY➣Created processes for improving flow and client care which enhanced patient satisfaction while.

Roswell, GA

Assumed a similar role as a Store Manager at the Roswell, GA location. Oversaw and managed 25+ staff in a store that averaged $7M+ in annual revenue; handled all customer inquiries and resolved any complaints. Led hands-on training for all staff with a focus on customer service, sales, and repeat business. Analyzed weekly marketing data and translates.

Canton, GA

Promoted to Store Manager of the Canton, GA location that averaged $5M+ in annual revenue; in charge of a 25+ staff, led all recruiting, hiring and ongoing training of the team. Full budget and P&L responsibility; accountable for inventory management, merchandising for sales volume, asset protection, and the entire customer store experience. Helped mentor.

Greater Atlanta Area

Worked closely with the store manager to develop, delegate, and implement aggressive daily and weekly sales and performance plans. In charge of assigning employees to specific duties to ensure the success of both the employee and the store needs; counted cash drawers and made bank deposits. Responded to customer inquiries and resolved escalated complaints..

Greater Atlanta Area

Hired as an Assistant Store Manager Trainee. Collaborated with the Store Manager to oversee and lead a team of store associates and help open/close the store; helped drive revenue while reducing costs and ensured the team provided exceptional customer service at all times. Helped interview, train and mentored new staff.➣ Developed skills in managing.