Lisa V. Email & Phone Number

United States

Philadelphia, Pennsylvania, United States

Led the adoption, configuration, documentation, and implementation of WalkMe as an OTT solution to solve for system limitations and improve the overall user experience. Solution included robotic automation and resulted in an 85% decrease in errors frequently made by users. Identified process gaps which has led to building, maintaining and delivering Vendor.

Greater Philadelphia Area

Created & maintained step-by-step process documents for Business Operations team & Contract Administrator to allow for cross functionality amongst rolesCreated & maintained playbooks designed to provide VMS users with step-by-step instructions to complete tasks, approvals and overall supportPrepared/provided monthly invoice summaries to stakeholders.

Greater Philadelphia Area

Provided sales support to the advertising sales department consisting of a Sr. Dir. of Business Operations and six account executives, including scheduling meetings, catering, and visitor registration.Created and designed sales forms, materials, proposals and sponsorships, and managed web site content.Entered and updated contracts, revisions, and.

Greater Philadelphia

Provided administrative support for the advertising sales department consisting of an Area Director, Area Manager, Promotions Coordinator, and ten account executives.Coordinated, supervised, and trained temporary staff and new hires.Generated agendas and reports for sales meetings.Processed contracts, purchase orders, and check requests.Created/designed.