Lisa V. Email & Phone Number

United States

Philadelphia, Pennsylvania, United States

Led the adoption, configuration, documentation, and implementation of WalkMe as an OTT solution to solve for system limitations and improve the overall user experience. Solution included robotic automation and resulted in an 85% decrease in errors frequently made by users. Identified process gaps which has led to building, maintaining and delivering Vendor Management System (VMS) customer-focused training platforms & tools including the ‘myContractor’ SharePoint site, ‘Need Help’ menu, instructional & troubleshooting playbooks, FAQs and surveys in addition to keeping users apprised of new system enhancements & modificationsQuality assurance review & process ServiceNow professional services exception requests (Oracle iProcurement entry) and work closely with Strategic Procurement on issues, resolution & new vendor registrationsDesign quarterly newsletter for the P2P Comcast Procurement Operations & Accounts Payable organization and distribute to ~10K employeesParticipated in a Customer Service Rotation GIG and was responsible for testing configuration, reviewing ticket fields/categories and reformatting all knowledge base articles for the new Comcast P2P Help Desk. Solution provided a more user-friendly platform and answers to FAQs which decreased the number of questions/technical support tickets submitted.Supported Senior Leadership Team with many presentations, communications and diagrams to support business needs including ACO All Hands Project Update & Monthly P2P All Hands PresentationsUsed Constant Contact & Outlook to effectively design and communicate VMS enhancement and project updates, Identity Management updates, KPI Metrics, Reporting Analytics and P2P Process & Technology updatesUsed Visio to create integration diagrams to support business stakeholdersCreate & maintain global email distribution lists & Teams pages to support business needs

Greater Philadelphia Area

Created & maintained step-by-step process documents for Business Operations team & Contract Administrator to allow for cross functionality amongst rolesCreated & maintained playbooks designed to provide VMS users with step-by-step instructions to complete tasks, approvals and overall supportPrepared/provided monthly invoice summaries to stakeholders, reviewed PO hold reports & reconciled billing issues, EDI failures and payment term discrepancies.Generated monthly Profit & Loss reports and analysis for department VPs and Finance team.

Greater Philadelphia Area

Provided sales support to the advertising sales department consisting of a Sr. Dir. of Business Operations and six account executives, including scheduling meetings, catering, and visitor registration.Created and designed sales forms, materials, proposals and sponsorships, and managed web site content.Entered and updated contracts, revisions, and advertiser/agency information in OSI (traffic software).Created/designed coverage maps for the CN8 coverage area.Organized special events for sales department & clients (i.e. Holiday parties, holiday gifts/cards, premiums, etc.).Processed department expenses, invoices, accruals, and month-end billing, including affidavits and past dues.Recorded and deposited A/R checks and assisted with collections.Created/distributed weekly reports such as bookings, projections, aging reports, and post/pre logs.Provided research as needed (overnights, CMR categorized reports, Qualitative, and Strata).Maintained escrow account.

Greater Philadelphia

Provided administrative support for the advertising sales department consisting of an Area Director, Area Manager, Promotions Coordinator, and ten account executives.Coordinated, supervised, and trained temporary staff and new hires.Generated agendas and reports for sales meetings.Processed contracts, purchase orders, and check requests.Created/designed office forms and proposals.Recorded/processed incoming checks for advertising.Served as the main point of contact for client inquiries.Provided research and updated network information for account executives.Maintained Salescan (client database/sales tracker).