Lorenzo Washington Email & Phone Number

United States

• I test websites and apps (and/ or the features of these websites and apps)
• I use a screen, voice, and camera recording extension downloaded through UserTesting to record my tests and upload them.
• I talk through my whole experience when conducting usability/user experience tests, giving honest, clear, and concise feedback. This is so the client gets the best critique as possible so they can improve their.
• Testers also get rated by clients, and my rating is 5 out of 5 stars.

Remote

• Messaged customers about their delivery experiences via live chat and helped to resolve any issues that arose.
• Used software and CRMs like Backoffice, Slack, Twilio Flex, and MARS to help resolve issues.
• Emailed/messaged food delivery clients via Slack to assist with customer-related issues.
• Worked as a team with other Client/Customer Support Associates to assure that all customers/clients were answered and that errors were resolved in a timely manner.
• Trained other associates
• Performed case management to provide outstanding client services and meet the company's mission.

Irving, Texas, United States

• Stocked crates with snack and drink orders for vending machines to prepare for loading and shipment.
• Identified and removed safety and sanitation hazards from work areas.
• Used scanners to document pertinent carton-level information.
• Moved products and equipment to appropriate locations to maintain workspace cleanliness.
• Inspected products for defects and damages and reported discarded items to supervisors.
• Loaded and unloaded shipments from delivery trucks after completing order documentation.

Irving, Texas, United States

• Priced merchandise, stocked shelves and took inventory of supplies.
• Stocked and replenished merchandise according to store merchandising layouts.
• Completed all stocking and organizing tasks in the assigned sales area.
• Kept all areas clean, tidy, and professional in appearance.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Unloaded trucks and properly stored items in designated areas.

Irving, Texas, United States

• Completed physical inventory counts each week.
• Operated POS system and cash register for processing customer transactions and tracking payments.
• Greeted customers and answered questions, assisting with needs and finding items.
• Completed daily opening and closing procedures.
• Answered customer inquiries regarding available products and services.
• Communicated with the store manager about merchandise and supply needs to maintain a well- stocked store.