Lorenzo Washington Email & Phone Number

United States

• I test websites and apps (and/ or the features of these websites and apps)• I use a screen, voice, and camera recording extension downloaded through UserTesting to record my tests and upload them.• I talk through my whole experience when conducting usability/user experience tests, giving honest, clear, and concise feedback. This is so the client gets the best critique as possible so they can improve their product, whether it be an app or website• Testers also get rated by clients, and my rating is 5 out of 5 stars.

Remote

• Messaged customers about their delivery experiences via live chat and helped to resolve any issues that arose.• Used software and CRMs like Backoffice, Slack, Twilio Flex, and MARS to help resolve issues.• Emailed/messaged food delivery clients via Slack to assist with customer-related issues.• Worked as a team with other Client/Customer Support Associates to assure that all customers/clients were answered and that errors were resolved in a timely manner.• Trained other associates• Performed case management to provide outstanding client services and meet the company's mission.• Navigated multiple computer applications while interacting with clients and customers.• Made appropriate account corrections to resolve customer problems.• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions(via Google Docs/Sheets).

Irving, Texas, United States

• Stocked crates with snack and drink orders for vending machines to prepare for loading and shipment. • Identified and removed safety and sanitation hazards from work areas.• Used scanners to document pertinent carton-level information.• Moved products and equipment to appropriate locations to maintain workspace cleanliness.• Inspected products for defects and damages and reported discarded items to supervisors.• Loaded and unloaded shipments from delivery trucks after completing order documentation.• Operated pallet jacks to transport shipments and equipment.• Replenished shelves with incoming stock orders and performed daily spot checks on inventory.

Irving, Texas, United States

• Priced merchandise, stocked shelves and took inventory of supplies.• Stocked and replenished merchandise according to store merchandising layouts.• Completed all stocking and organizing tasks in the assigned sales area.• Kept all areas clean, tidy, and professional in appearance.• Completed all daily tasks and special assignments with an efficient and quality-driven approach. • Unloaded trucks and properly stored items in designated areas.• Supported product quality and freshness by rotating stock.• Stocked and neatly arranged items on shelves.• Recommended disposal of excess, defective, and obsolete stock.• Took inventory of merchandise to identify items needing reordering or replenishment.

Irving, Texas, United States

• Completed physical inventory counts each week.• Operated POS system and cash register for processing customer transactions and tracking payments.• Greeted customers and answered questions, assisting with needs and finding items.• Completed daily opening and closing procedures.• Answered customer inquiries regarding available products and services.• Communicated with the store manager about merchandise and supply needs to maintain a well- stocked store.• Restocked shelves with appropriate items to support availability.• Performed general store maintenance for a clean store appearance.• Processed cash and credit payments with accurate cash handling.• Processed customer returns and exchanges to support customer satisfaction.• Checked merchandise for inventory records and made notes of the most successful products.• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.