Lucy Walton Email & Phone Number

Sheffield, England, United Kingdom

Derby, England, United Kingdom

- Act as a point of escalation to resolve complex customer enquiries, disputes and complaints from an average of 4,000 visitors per week and across multi-channel customer contacts- Collate and analyse productivity metrics to identify areas of success and development enabling the implementation of evidence-led strategies to enhance performance- Participate in comprehensive internal audits, using frequent self-auditing to review compliance and ensure areas of non-compliance are communicated and remedied within specified time frames. - Accountable for onsite risk management ensuring adherence to comprehensive safety protocols to minimise risks to staff and customers. Maintain accurate and up to date risk assessments and monitor on a quarterly basis, liaise with the central facilities management team and appropriate external contractors to address risks in a timely manner- Build and maintain strong working relationships with internal and external stakeholders, at all levels of organisational hierarchies to ensure the smooth running of the business unit and enhance operational efficiency- Recruit, interview, hire, and train new staff members to optimise team performance; keeping in mind staffing budgets, skill gaps, and scheduling conflicts to ensure maximum value to the business.- Held an elected position as an ICE (information and consultation of employees) committee member, facilitating the interchange of information between colleagues and the board of directors. Representing the interests of 15 teams in the central region and promoting effective communication within the organisation. - Frequently invited to work outside of my usual store environment, representing the company at the BBC Good Food Show and working across the commercial estate to provide cover for absences and peak-period support. Highlighting the ability to work as part of a wider organisational team and engage with diverse audiences whilst maintaining professionalism and a positive brand image.

Phd, Sociology

My thesis aims to explore understandings of, and attitudes towards funeral pre-planning, through a qualitative examination of public.

Master'S Degree, Death, Religion And Culture

A distance learning course covering modules which examined death and dying in various religious and cultural contexts, undertaken.

Bachelor Of Arts - Ba, Open Degree

A part-time distance learning degree, undertaken alongside full-time employment, requiring outstanding time-management skills and a high.