“Computers themselves, and software yet to be developed, will revolutionize the way we learn.” ~ Steve JobsLeonardo is a Technical Support Software Engineering professional with 10 years of experience in providing direct technical support to customers on installations, usage, or maintenance of company products. Leonardo’s strength lies in analyzing, troubleshooting and delivering solutions to complex level-2 environment customer issues, analyzing problems and identifying key issues and contributing to internal knowledge base as collective team resource. Over the years, He has worked closely with customers to resolve their issues and answer their questions, or escalating Level 3 (dev) support by providing them with all the relevant information, understanding business processes and needs, and recommending solutions to achieve the business goals.Moreover, Leonardo is an effective communicator, well versed in current software support practices. He possesses an excellent troubleshooting skill, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems. Specialties: Team contributor, collaborator and recognized technology enthusiast, known for building machines to improve professional knowledge, and bringing deep understanding of new technologies.AREAS OF EXPERTISE:Software Engineering  Knowledge Transfer Object-Oriented Design & Programming Technical Documentation  Worldwide Customer Support  Cross-Function Communication Installations & Implementation Troubleshooting Debugging Technical Support Requirement Analysis Liaising & Coordination To know more about him, or how he can help you or your business, contact Leonardo at: leonardowc@gmail.com