Latisha Williams-Hanford Email & Phone Number

Augusta, Ga, Us

Greater Augusta Area

Greater Augusta Area

Provides operational coordination of the software sales lifecycle from lead to sale close.Develop Operational Sales systems towards partner and internal team programs and offerings for department engagement▪ Acts as the primary internal point of contact around software transactions for functional teams including department revenue reconciliation, subscription management, and driving partner specific architecture deals

Raleigh-Durham, North Carolina Area

-Develop opportunities for software licensing towards VMware and Cisco Sales and EA development -Present Advantage+ Program to stakeholders, Partners, and Sales teams for expansion towards deals-Manage and identify Sales for North America/ Canada territory - Expand program with initiatives and best practice development for collaborative partnership expansion and delivery -Create and Manage EA opportunities under program terms

Raleigh-Durham, North Carolina Area

*Customer Relations Liaison between the customer and Cisco technical support, tracking through the service process, driving improvements and ensuring excellence through business phases. *Superior project management and communications skills, demonstrate the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure. *Act as a business driver to improve customer's and Cisco's internal operations, understand customer's internal business functions and culture. *Project manage customer facing projects and internal advanced service improvements. Identify, build and maintain relationships with customer's internal management.*Act as single point of contact for operational issues, coordinate technical issues and customer needs.*Ability to work as a team member in a cross-functional matrix environment, knowledge of vertical market business trends and concepts. *Understanding of pertinent software applications used for reporting and researching. *Strong technical gap analysis skills, and customer satisfaction, ability to apply knowledge and formulate customer recommendations.

Raleigh-Durham, North Carolina Area

▪Drive penetration of key portfolio offers to deliver and drive TS growth utilizing analytics and seller interaction.▪Seller and partner training on services offers, process, and sales tools.▪Provide analytics specific to growth and performance of Cisco’s foundational services offers, including communication plans and cross organizational plans.▪Seller and leadership strategy, planning, and implementation of plan to renew base of Technical Services customers.▪Team Lead for TSA Americas Regional LATAM and CANADA regions▪Lead USPS Pilot TSA Advantage/ TSOM “Expand and Exceed” initiative

Raleigh-Durham, North Carolina Area

Manage and identify net new and reengaged business within territory.▪ Effectively identify net new sales opportunities and solutions through investigating, research, and relationshipestablishment with leads.▪ Foster and maintain external communications with leads.▪ Meet and exceed daily, monthly and quarterly goals.▪ Builds relationships with vendors and partners externally.▪ Establish and maintain communication with Outside Representatives for delivering qualified leads, and assistwith initiatives to meet and close leads and deals.▪ Accurately evaluate leads and needs based on qualifying calls and communication.▪ Respond and deliver assessments based on customer inquiry regarding products and solutions.▪ Lead Customer Advocacy Program for Federal Accounts, to include install based customers, along with new andexisting customers

Washington D.C. Metro Area

Effectively managed and grew an established renewal base of business for FED; proactively work the existing baseof renewals to ensure on-time capture.▪ Identified net new business by upselling the sales of products through direct solicitation via telephone.▪ Maintained records of calls made daily while regularly meeting sales quota.▪ Built relationships with vendor sales representatives.▪ Collaborated with both inside and outside sales representatives for Federal territory.▪ Accurately forecasted new and renewal opportunities in internal system.▪ Fostered and maintained solid customer relationships.▪ Entered new customer data and other sales data for current customers into computer database.▪ Investigated and resolved customer issues and maintained regular follow up to ensure quick resolution.▪ Remained abreast of products and technology through regular online/live trainings and attending vendor andindustry seminars.▪ Represented company and vendors at trade-shows.▪ Processed purchase orders and follow-up with customers and vendors to confirm delivery.▪ Worked with accounts payable as needed to assist with resolution of collections issues.

Washington D.C. Metro Area

Reviewed data (completeness of information, proper execution), extracted data from data bases, research andretrieved information from other investigative federal agencies/data bases.▪ Managed and maintained designated regional cases and reconciled inconsistencies in information provided.▪ Appointed to support project management for digital interviewing launch for over 30 new requisitions releasedunder new contract agreement▪ Led initial creation of the company’s new initiative branding page, initial training on software and digitaldatabase, contract negotiation, and programming in implementation with current ATS process and functions,providing pre-screening and applicant resume review, review data and information from multiple sources▪ Supervised and maintained new hire files through the “On-Boarding” and “Off- Boarding” process of completedbackground checks under the Personnel Management Branch▪ Prepared and formatted management reports, create and manipulate spreadsheets based upon the review andapproval of requisitions▪ Steered validation and verification of case files and case data system, provide new hire orientation to newemployees designated to headquarters location for agency