Lauren Reeves Email & Phone Number

Austin, Tx, Us

Managing installation activities in more complex environments, defined by the customer, project term, and scope. Interacting with customers where necessary to deliver Emerging market customer projects, being accountable for owning all aspects of the delivery, including training. Deliver administrator and manager training understanding their needs and teaching them system best practices.Leverage project management expertise to help manage the workflow of approximately 50 projects currently in implementation.Provide functional expertise for implementing HotSchedules solution design, configuration, integration, testing, and training.Understanding of the functional configuration and system flows that underpin an application to deliver functionality.Strong system troubleshooting skills. Highly self-motivated and directed.Keen attention to detail. Experience working in a team-oriented, collaborative environment.

Austin, Texas Area

Austin, Tx

Austin, Texas, United States

-Directed marketing strategy for 5 clients websites, e-commerce, Google Business, Etsy, and social media accounts.-Increased a client's site traffic by 21% and new business engagement by 9x. -Managed calendar, invoicing, CRM, client correspondence, and back-end event organization using collaborative project management software.

Roatan, Honduras

-Established client connections, mentioned by name in 38 5 Star Trip Advisor reviews from multinational clients in a high volume, fast-paced tourist operation. -Responsible for managing daily operations of 6 staff, 3 boats, and up to 70 guests daily. Updated their website, SEO, and social media to reflect the latest trends.

Austin, Texas Area

Actively managed a private healthcare clinic with a staff of 14 and 10,500 patient visits a year. -Responsible for hiring, creating support documents, and facilitating training of all support staff. -Lowered credit card processing rate by 18% saving the company $7,700 annually. Worked closely with the company’s CPA.-Tracked key metrics across Marketing, Finance, Support Staff, and Physical Therapy departments to monitor trends and anticipate seasonal swings.

I transitioned and grew familiar with all the key positions to the front desk at our practice. From scheduling, client relations, to insurance and collections I enjoyed and excelled in a variety of tasks that ultimately led to practice growth and happy patients!