Annie Chang Email & Phone Number

Burnaby, British Columbia, Canada

• Installing, configuring, and maintaining computer hardware and software.• Performing routine maintenance on computers, printers, and other peripherals through extensive hardware knowledge by staying up to date with the latest IT trends, technologies, and best practices.• Managing inventory and ordering new hardware when needed through external vendors with my vendor management skills.• Assisting in managing the IT budget with Finance department and making cost-effective recommendations.• Providing technical assistance and support to employees, both in person and remotely, and diagnosing and resolving IT-related problems in a timely manner.• Effectively tackling multiple tickets and have a turnaround time of less than 3 days.• Handling new hire and other user account setup and management on Active Directory, installing and updating software applications as required, as well as ensuring that software licenses are up to date and compliant.• Implementing and monitoring data backup procedures and OS imaging tools.• Maintaining records of hardware and software inventory through FreshService.• Configuring VPN services to users through FortiClient VPN• Providing basic training to new hires on using common software and hardware and ensuring that employees adhere to IT policies and guidelines.• Creating and updating documentation for common issues and solutions to assist users.

Burnaby, British Columbia, Canada

• Assist customers in finding the right computer hardware products based on their needs and preferences. This involves actively engaging with customers, asking questions to understand their requirements, and providing knowledgeable recommendations.• Have in-depth knowledge of the computer hardware products available in the store. Understanding the specifications, features, and compatibility of various components such as processors, graphics cards, motherboards, memory modules, storage devices, and peripherals. Responsible for staying up to date with the latest technologies and advancements in the field.• Conduct product demonstrations to showcase the features and functionality of different hardware components or devices to help customers make informed decisions and ensures they have a clear understanding of how the products work.• Promoting sales and achieving revenue targets while under a commissions-based environment. Identifying opportunities to sell warranty or cross-sell complementary products to enhance the customer's overall experience. • Addressing customer inquiries, resolving issues or concerns, and handling returns or exchanges in accordance with store policies. • Responsible for monitoring inventory levels and ensuring that products are adequately stocked on the sales floor. Keeping track of product availability in the store's system and checking for discrepancies.• Familiarity with the store's point of sale (POS) system and efficiently process sales transactions, handle cash or electronic payments, issue receipts, and maintain accurate records of sales.• As new computer hardware products are introduced, I am responsible for attending product training sessions provided by manufacturers or distributors.

Remote

• Promote awareness of the Corsair brand among students at UBC. This involves educating students about Corsair's products, technologies, and gaming peripherals. • Conduct product demonstrations, participate in gaming events, and engage in conversations to highlight the benefits of Corsair products.• Responsible for organizing and coordinating gaming-related events, tournaments, and workshops on campus. Collaborating with student organizations (Nvidia), gaming clubs (UBC Esports), and university staff to plan and execute these events successfully. • Gather feedback from students regarding Corsair products such as suggestions for product improvements, user experiences, and any concerns or issues that students may have encountered. • Building an online presence and utilizing social media platforms to promote Corsair products, events, and initiatives. Creating engaging content, sharing product updates and announcements, conducting giveaways or contests, and actively interacting with the student community through Discord.• Represent Corsair in a professional manner, includes maintaining a positive and respectful attitude, adhering to the company's code of conduct, and upholding ethical standards in all interactions with students, university staff, and fellow ambassadors.• Regular reporting to Corsair and keep them informed about my activities, events, and feedback gathered from students. Provide weekly and monthly updates on my progress, share insights, and communicate any challenges or opportunities that arise during my ambassadorship.

Vancouver, Canada Area

• Managing the physical space of the Gaming Lounge, including ensuring a clean and well-maintained environment, monitoring equipment functionality, and addressing any maintenance or technical issues promptly.• Overseeing the day-to-day operations of the Lounge. This involves setting operating hours, managing reservations or bookings, and ensuring a smooth check-in and check-out process for club members and other students alike. As well as handling any inquiries or concerns professionally and provide a welcoming and inclusive atmosphere.• Knowledgeable about the gaming equipment and software used in the Lounge. This includes troubleshooting technical issues that may arise during gaming sessions, assisting users with setting up their devices, and providing basic technical support to ensure a seamless gaming experience.• Ensuring a stable and reliable network connection in the Lounge: managing the internet service provider relationship, monitoring network performance, and addressing any connectivity issues that may impact gameplay.• Establishing and enforcing clear policies, including rules for equipment usage, behavior expectations, reservation systems.• Fostering a sense of community within the Gaming Lounge, this involves organizing gaming tournaments, leagues, or events, and facilitating opportunities with other game departments for club members and students to connect and socialize.• Promoting the Gaming Lounge to attract students and increase usage. Creating promotional materials, leveraging social media platforms, and collaborating with other campus organizations to raise awareness about the Lounge.• Occasionally tracking income and expenses and ensuring that the Lounge operates within its financial means. • Oversees staff and volunteer recruitment, training, and management. Scheduling shifts, providing guidance and support, and ensuring that staff members adhere to Gaming Lounge’s service standards and operational policies.

• Responsible for planning and executing club events, both competitive and social. Including organizing friendly matches, in-house tournaments, viewing parties for professional matches, LAN parties, and social gatherings. Professional matches includes Worlds Viewing Parties, Finals Viewing Parties.• Organizing workshops, practice sessions, and coaching opportunities to help players improve their gameplay, teamwork, and game knowledge.• Provide leadership and mentorship to members of the League of Legends department. Encourage teamwork, sportsmanship, and a positive gaming culture. Offer guidance, support, and resources to help members succeed academically and personally.

Burnaby

• Responsible for delivering exceptional customer service, greeting customers, assist them in finding products, answer questions about merchandise, and provide information about sales, promotions, and store policies.• Fitting room duty - responsible to organizing, folding, and hanging the clothing customers tries on from the Fitting Room. •Operating the cash register, processing transactions, handling payments, and providing receipts to customers.•Maintaining a visually appealing and organized store environment. Restocking shelves, arranging products according to company guidelines, and ensuring that the store is clean and presentable.

Burnaby

• Responsible for providing excellent customer service, assist customers in finding products, answering questions about merchandise, and offering recommendations based on customer preferences.• Having a thorough understanding of the products sold. Knowledgeable about video game consoles, accessories, video games, and related merchandise. Assisting customers effectively and provide accurate information about products.• Actively promote and upsell additional items such as game accessories, warranties, or pre-orders.• Handle cash register transactions, including processing payments, returns, and exchanges. Ensure accuracy and adhere to store policies regarding cash handling.• Inventory management tasks such as receiving and organizing merchandise, restocking shelves, and maintaining a visually appealing and organized store environment.