Lorenzo (Xoco) Gerald
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Lorenzo (Xoco) Gerald Email & Phone Number

IT Technician at City of Grapevine at City of Grapevine
Location: Dallas-Fort Worth Metroplex, United States, United States 9 work roles 1 school
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Current company
City of Grapevine
Role
IT Technician at City of Grapevine
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
253 employees

Who is Lorenzo (Xoco) Gerald? Overview

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Quick answer

Lorenzo (Xoco) Gerald is listed as IT Technician at City of Grapevine at City of Grapevine, a company with 253 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Lorenzo (Xoco) Gerald.

Lorenzo (Xoco) Gerald previously worked as Information Technology Technician at City Of Grapevine and Volunteer Information Technology Support at North Lake College. Lorenzo (Xoco) Gerald holds Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies from Dallas County Community College.

Company email context

Email format at City of Grapevine

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City of Grapevine

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Profile bio

About Lorenzo (Xoco) Gerald

IT Support Professional with experience supporting medium to large offices in a corporate environment accustomed to embracing new technologies. Passionate about delivering an excellent end-user experience by using strong interpersonal and troubleshooting skills. Able to empathize with users experiencing recurring computer issues and strive to produce permanent solutions.  Experienced in a wide array of enterprise-level systems and maintenance of software and hardware. Team-oriented with a focus on beating break-fix SLAs, improving IT systems, and ensuring the success of the business.

Current workplace

Lorenzo (Xoco) Gerald's current company

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City of Grapevine
City Of Grapevine
IT Technician at City of Grapevine
united states
Website
choosegrapevinetx.com
Employees
253
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9 roles

Lorenzo (Xoco) Gerald work experience

A career timeline built from the work history available for this profile.

Information Technology Technician

Current
City Of Grapevine

Grapevine, TX

Provide IT support to the fantastic employees of the City of Grapevine.

Feb 2020 - Present

Volunteer Information Technology Support

North Lake College

Irving, TX

Assist college employees with a variety of technical issues involving, but not limited, to Windows 10, Office 365, Outlook, Chrome, IE. Also troubleshoot hardware issues involving Dell desktops, laptops, audiovisual equipment and local/network printers.

Aug 2019 - Feb 2020

It Specialist Member Technical Staff Ii - End User Services

Verizon

Irving, TX

I was fortunate to call Verizon my work home for the past 20 years. I started at PrimeCo as a Help Desk Analyst. Soon after, PrimeCo merged with Bell Atlantic, AirTouch Cellular, and GTE to form Verizon Wireless. All my time with Verizon was spent in their Information Technology department. I progressed through multiple positions: Tier Two remote Technical.

Aug 2014 - Jun 2019

It Specialist Mts I - End User Services

Verizon

Irving, TX

Responsible for the IT support of the Market area headquarters campus, officing 4,000 users.Performed technical analysis and administration of a variety of network and hardware/software operations.

Nov 2012 - Aug 2014

It Specialist Mts - End User Services

Verizon

Lewisville, Texas

Provided IT support for the regional headquarters office housing 200 users.

Apr 2007 - Nov 2012

Technical Analyst - Crisis Management Desk

Verizon

Lewisville, TX

Proactively monitored mission-critical systems and networks to maximize systems availability. Analyzed Client Vantage probe tests to isolate system alarms. Coordinated executive management, network, and application teams to quickly restore services during outages. Managed outage conference bridges provided updates and resolution information to executive.

May 2001 - Apr 2007

Point Of Sale Specialist

Verizon

Westlake, TX

Monitored POS servers in PrimeCo stores. Troubleshot POS technical issues. Partnered with POS Developers to correct enterprise-wide errors and improve functionality.

Oct 2000 - Apr 2001

Help Desk Specialist - Tier Ii Remote Support

Verizon

Westlake, TX

I was responsible for technical issues that could not be resolved by the Help Desk Analyst. I used remote tools to connect to the affected host and fix the problem.

Dec 1999 - Oct 2000

Help Desk Specialist

Verizon

Westlake, TX

My goal was to provide first-call resolution of technical issues called in by PrimeCo employees.

Jul 1999 - Dec 1999
Team & coworkers

Colleagues at City of Grapevine

Other employees you can reach at choosegrapevinetx.com. View company contacts for 253 employees →

JW Joyce Wallace Joyce Wallace Colleague at City Of GrapevineEuless, Texas, United States, United States View → DM Doris Mumford Doris Mumford Colleague at City Of GrapevineGrapevine, Texas, United States, United States View → LN Lila Nackos Lila Nackos Colleague at City Of GrapevineFlower Mound, Texas, United States, United States View → ET Elaine Traugott Elaine Traugott Colleague at City Of GrapevineBedford, Texas, United States, United States View → MM Michelle Mandolph Michelle Mandolph Colleague at City Of GrapevineCedar Hill, Texas, United States, United States View → SJ Steven Jones Steven Jones Colleague at City Of GrapevineNorth Richland Hills, Texas, United States, United States View → KD Kim Dobecka Kim Dobecka Colleague at City Of GrapevineGrapevine, Texas, United States, United States View → BK Brenda Kozakis Brenda Kozakis Colleague at City Of GrapevineColleyville, Texas, United States, United States View → NG Natasha Gale Natasha Gale Colleague at City Of GrapevineKeller, Texas, United States, United States View → NM Nancy Maxwell Nancy Maxwell Colleague at City Of GrapevineGrapevine, Texas, United States, United States View →
1 education record

Lorenzo (Xoco) Gerald education

FAQ

Frequently asked questions about Lorenzo (Xoco) Gerald

Quick answers generated from the profile data available on this page.

What company does Lorenzo (Xoco) Gerald work for?

Lorenzo (Xoco) Gerald works for City of Grapevine.

What is Lorenzo (Xoco) Gerald's role at City of Grapevine?

Lorenzo (Xoco) Gerald is listed as IT Technician at City of Grapevine at City of Grapevine.

Where is Lorenzo (Xoco) Gerald based?

Lorenzo (Xoco) Gerald is based in Dallas-Fort Worth Metroplex, United States, United States while working with City of Grapevine.

What companies has Lorenzo (Xoco) Gerald worked for?

Lorenzo (Xoco) Gerald has worked for City Of Grapevine, North Lake College, and Verizon.

Who are Lorenzo (Xoco) Gerald's colleagues at City of Grapevine?

Lorenzo (Xoco) Gerald's colleagues at City of Grapevine include Joyce Wallace, Doris Mumford, Lila Nackos, Elaine Traugott, and Michelle Mandolph.

How can I contact Lorenzo (Xoco) Gerald?

You can use AeroLeads to view verified contact signals for Lorenzo (Xoco) Gerald at City of Grapevine, including work email, phone, and LinkedIn data when available.

What schools did Lorenzo (Xoco) Gerald attend?

Lorenzo (Xoco) Gerald holds Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies from Dallas County Community College.

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