Lorenzo (Xoco) Gerald Email & Phone Number

Grapevine, Tx

Provide IT support to the fantastic employees of the City of Grapevine.

Irving, Tx

Assist college employees with a variety of technical issues involving, but not limited, to Windows 10, Office 365, Outlook, Chrome, IE. Also troubleshoot hardware issues involving Dell desktops, laptops, audiovisual equipment and local/network printers.

Irving, Tx

I was fortunate to call Verizon my work home for the past 20 years. I started at PrimeCo as a Help Desk Analyst. Soon after, PrimeCo merged with Bell Atlantic, AirTouch Cellular, and GTE to form Verizon Wireless. All my time with Verizon was spent in their Information Technology department. I progressed through multiple positions: Tier Two remote Technical Analyst, Point Of Sales Specialist, Crisis Management Specialist, Desktop Support Analyst, and End User Support Specialist I & II. In my last position, as IT Specialist II with End User Services, my responsibilities involved troubleshooting complex software and hardware issues within a wide variety of IT systems. These included but were not limited to software like Windows 10, Windows 7, Microsoft Office 2013,MS Office 2010, Outlook, Google Suite, Gmail, Chrome, WebEx, Sametime, Jabber, Adobe Cloud, VPN RSA, DUO mobile, Pulse Secure, Sophos Safeguard, Chrome, Internet Explorer, BlueCoat and Elastica Reach Agent. Hardware support included IBM, Toshiba, and Dell, HP laptops and desktops, Microsoft Surface and iPad tablets, Android and iOS phones, Cisco VOIP phones, Telepresence, NEC projectors, Tech Tronics AV, Cisco routers and switches, APC UPS, Verifone capture pads, Epson receipt printers, and Xerox and Ricoh network printers. Administration support involved the use of Active Directory, Service Now, Mobileiron Admin console, Bitlocker, ClearPass, and System Center Configuration Manager (SCCM).

Irving, Tx

Responsible for the IT support of the Market area headquarters campus, officing 4,000 users.Performed technical analysis and administration of a variety of network and hardware/software operations.

Lewisville, Texas

Provided IT support for the regional headquarters office housing 200 users.

Lewisville, Tx

Proactively monitored mission-critical systems and networks to maximize systems availability. Analyzed Client Vantage probe tests to isolate system alarms. Coordinated executive management, network, and application teams to quickly restore services during outages. Managed outage conference bridges provided updates and resolution information to executive team.

Westlake, Tx

Monitored POS servers in PrimeCo stores. Troubleshot POS technical issues. Partnered with POS Developers to correct enterprise-wide errors and improve functionality.

Westlake, Tx

I was responsible for technical issues that could not be resolved by the Help Desk Analyst. I used remote tools to connect to the affected host and fix the problem.

Westlake, Tx

My goal was to provide first-call resolution of technical issues called in by PrimeCo employees.