Lyan Al-Naqeeb Email & Phone Number

Sydney, New South Wales, Australia

As Project Coordinator at Aramex, I manage and oversee projects across various departments, ensuring timely completion and alignment with business goals. My role involves developing project plans, tracking progress, and reporting milestones while ensuring collaboration between cross-functional teams.- Lead the coordination of multi-departmental projects, aligning deliverables with corporate objectives.- Manage project timelines, resources, and risk mitigation to ensure seamless execution.- Prepare and present status updates, reports, and presentations to stakeholders.- Facilitate project meetings, recording minutes and following up on action items.- Participate in key stakeholder webinars and presentations to provide progress updates.

Sydney, New South Wales, Australia

In my role as a Legal Compliance Officer, I ensured adherence to legal and regulatory frameworks, including the Franchising Code of Conduct. I played a key role in mitigating risks, training staff, and ensuring the company’s operations remained fully compliant with local regulations.- Ensured compliance with legal frameworks by conducting audits and implementing corrective actions.- Conducted legal research to identify areas of non-compliance and took proactive steps to resolve issues.- Developed and delivered compliance training sessions across the organization.- Collaborated with legal teams to ensure compliance with company policies and external regulations.- Managed documentation, scheduling, and stakeholder communications regarding compliance issues.

Sydney, Australia

As an Executive Assistant to the CEO, I provided comprehensive administrative support, ensuring the smooth operation of the executive office. My responsibilities included managing complex schedules, coordinating high-level meetings, and facilitating effective communication between stakeholders.- Managed the CEO’s daily schedule, ensuring priorities and urgent issues were addressed promptly.- Coordinated complex travel arrangements, including international itineraries and logistics.- Prepared reports, presentations, and documents for executive meetings and events.- Acted as the first point of contact for the CEO, liaising with senior management and external stakeholders.- Organized corporate events, ensuring seamless execution.

Sydney, New South Wales, Australia

In my role as a Customer Service Representative, I provided timely and professional assistance to customers while handling a high volume of inquiries. My focus was on resolving customer issues, ensuring satisfaction, and upholding the company’s high service standards.- Managed customer inquiries via phone and email, ensuring timely and professional responses.- Assisted with parcel tracking, deliveries, and redirections while resolving customer complaints.- Exceeded company performance metrics, including customer satisfaction and first-call resolution rates.- Collaborated with internal teams to ensure smooth resolution of customer issues.

Bachelor'S Degree, Business Information Systems

Diploma, 3D Animation