Customer Service Officer
Current
Aug 2021 - Present
AeroLeads people directory · profile
Lydia Drummond Email & Phone Number
Customer Service Officer
at
Metcash
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Officer
Location
Greater Sydney Area, Australia
Company size
Who is Lydia Drummond? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lydia Drummond is listed as Customer Service Officer at Metcash, a with 2249 employees, based in Greater Sydney Area, Australia. AeroLeads shows a matched LinkedIn profile for Lydia Drummond.
Lydia Drummond previously worked as Senior Customer Service Executive at Technicolor and Senior Customer Service Representative, Foxtel at Technicolor. Lydia Drummond holds Certificate, Administrative Assistant And Secretarial Science, General, Certificate Of Attainment from Careers Advancement College.
Company email context
Email format at Metcash
This section adds company-level context without repeating Lydia Drummond's masked contact details.
Metcash
Review company-level records connected to Lydia Drummond before choosing the right outreach path.
Profile bio
About Lydia Drummond
I am an accomplished Customer Service professional with proven experience maximising customer satisfaction and service delivery throughout my career. With over 20 years’ experience under my belt, I am well-equipped to ensure my clients get the highest possible experience and care whilst balancing internal metrics and priorities. My flexible approach combined with my ability to plan and prioritise, means I can ensure my clients’ needs are met in a timely and bespoke manner. I thrive on developing rapport with the intention of building long term relationships. I have adapted throughout my time within customer service roles as new technology has emerged and my portfolio has grown as I have gained new clients. I pride myself on my high attention to detail, excellent organisation capabilities and my strong work ethic. I am a down-to-earth team player with the ability to communicate in a professional and positive manner, working autonomously and as an integral member of the team. Specialties: customer service representative, customer experience, time management, problem solving, interpersonal skills, relationship management, troubleshooting, client satisfaction, administration skills, service delivery, working autonomously, team player, flexible, adaptable, proactive, integrity, work ethic.
Current workplace
Lydia Drummond's current company
Company context helps verify the profile and gives searchers a useful next step.
Metcash
5 roles · 27 years
Lydia Drummond work experience
A career timeline built from the work history available for this profile.
Senior Customer Service Executive
Provided a high level of customer service and administrative support to a portfolio of key accounts. Supported audio and visual clients by setting up bill of materials for new release catalogues from the release schedule. Kept accurate records of communications and correspondence between customers. Actively participated in and supported a culture of high performance, constantly driving change, efficiencies and innovation. Accurately entered sales orders into the system for back catalogue and… Show more Provided a high level of customer service and administrative support to a portfolio of key accounts. Supported audio and visual clients by setting up bill of materials for new release catalogues from the release schedule. Kept accurate records of communications and correspondence between customers. Actively participated in and supported a culture of high performance, constantly driving change, efficiencies and innovation. Accurately entered sales orders into the system for back catalogue and new release products. Show less
2018 - 2021
~3 yrs
Senior Customer Service Representative, Foxtel
Managed a key account (Foxtel) delivering an exceptional service to all their Platforms. Provided a high level of administration support, regularly communicating with the Inbound Content Manager. Displayed strong communication skills whilst building relationships with various stakeholders, peers and managers.
2015 - 2017
~2 yrs
Senior Customer Service Representative, Endemol Shine Entertainment
Managed a key account (Endemol Shine Entertainment) delivering an exceptional service to all their Platforms. Provided a high level of administration support, regularly communicating with other key account holders at ESE. Displayed strong communication skills whilst building relationships with various stakeholders, peers and managers.
2013 - 2014
~1 yr
Senior Customer Service Representative, Roadshow Films
Managed a key account (Roadshow Films) delivering an exceptional service. Provided a high level of administration support, regularly communicating with the Stock Controller, Production Manager and Coordinators at Roadshow. Displayed strong communication skills whilst building relationships with various stakeholders, peers and managers.
2000 - 2012
~12 yrs
Team & coworkers
Colleagues at Metcash
Other employees you can reach at metcash.com. View company contacts for 2249 employees →
BJ
Brad Johnson
Colleague at MetcashWestern Australia, Australia
View →
RJ
Rod Jamieson
Colleague at MetcashGreater Brisbane Area, Australia
View →
LC
Louis Crumblish
Colleague at MetcashKallaroo, Western Australia, Australia
View →
DG
Danny Georgonicas
Colleague at MetcashGreater Adelaide Area, Australia
View →
AB
Abdul Balamba
Colleague at MetcashAdelaide, South Australia, Australia
View →
DL
Danielle Lawson
Colleague at MetcashGeelong, Victoria, Australia
View →
PA
Pablo Artica
Colleague at MetcashSydney, New South Wales, Australia
View →
LP
Leigh Phillips
Colleague at MetcashGreater Brisbane Area, Australia
View →
AM
Agata Markus
Colleague at MetcashSydney, New South Wales, Australia
View →
DC
Donna Churches
Colleague at MetcashGreater Sydney Area, Australia
View →
Brad Johnson
Colleague at MetcashWestern Australia, Australia
View →
RJ
Rod Jamieson
Colleague at MetcashGreater Brisbane Area, Australia
View →
LC
Louis Crumblish
Colleague at MetcashKallaroo, Western Australia, Australia
View →
DG
Danny Georgonicas
Colleague at MetcashGreater Adelaide Area, Australia
View →
AB
Abdul Balamba
Colleague at MetcashAdelaide, South Australia, Australia
View →
DL
Danielle Lawson
Colleague at MetcashGeelong, Victoria, Australia
View →
PA
Pablo Artica
Colleague at MetcashSydney, New South Wales, Australia
View →
LP
Leigh Phillips
Colleague at MetcashGreater Brisbane Area, Australia
View →
AM
Agata Markus
Colleague at MetcashSydney, New South Wales, Australia
View →
DC
Donna Churches
Colleague at MetcashGreater Sydney Area, Australia
View →
4 education records
Lydia Drummond education
Certificate, Administrative Assistant And Secretarial Science, General, Certificate Of Attainment
Careers Advancement College
Statement Of Attainment, Legal Administrative Assistant/Secretary
Lynnwood-Brent College
Attain, Introductory Accounting A, Certificate Of Attainment
St George College Of Tafe
Higher School Certificate
Endeavour High School
FAQ
Frequently asked questions about Lydia Drummond
Quick answers generated from the profile data available on this page.
What company does Lydia Drummond work for?
Lydia Drummond works for Metcash.
What is Lydia Drummond's role at Metcash?
Lydia Drummond is listed as Customer Service Officer at Metcash.
Where is Lydia Drummond based?
Lydia Drummond is based in Greater Sydney Area, Australia while working with Metcash.
What companies has Lydia Drummond worked for?
Lydia Drummond has worked for Metcash and Technicolor.
Who are Lydia Drummond's colleagues at Metcash?
Lydia Drummond's colleagues at Metcash include Brad Johnson, Rod Jamieson, Louis Crumblish, Danny Georgonicas, and Abdul Balamba.
How can I contact Lydia Drummond?
You can use AeroLeads to view verified contact signals for Lydia Drummond at Metcash, including work email, phone, and LinkedIn data when available.
What schools did Lydia Drummond attend?
Lydia Drummond holds Certificate, Administrative Assistant And Secretarial Science, General, Certificate Of Attainment from Careers Advancement College.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Lydia Drummond you were looking for.
View similar profiles
