Lydia Hagler Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama Area

- Increased automated testing coverage for multiple APIs by filling testing gaps and writing tests for new endpoints - Performed thorough exploratory testing on new API endpoints and features while providing detailed testing documentation for other testers- Worked with a majority remote team to manage a backlog of new features and tech debt across five distinct products in an agile environment

Birmingham, Alabama Area

- Built an automated bot to make database and API calls based on phone and chat client input using Node.js and AWS Lambda- Helped exceed SLA goals for large queues of inbound communications from both contractors and customers in a variety of formats- Rapidly learned and then taught new technologies and processes to customers, contractors, and peers- Quickly adapted to emergency situations such as service outages and technical issues- Resolved conflicts between contractors and customers in an empathetic and fair manner

Birmingham, Alabama Area

- Built and maintained relationships with organizations and community leaders- Developed a standardized training program for the reservations department- Helped improve communications by establishing regular departmental meetings and standardized inter-departmental requests- Worked as part of a team on multiple inter-departmental projects

Birmingham, Alabama

- Managed five locations in four states including Alabama, Michigan, and Colorado- Created and launched a standardized training program for new hires- Improved communication by establishing regular one on one meetings between employees and supervisors- Managed a team of 20 employees to exceed high sales and customer service goals- Generated and analyzed data reports to determine areas of focus for both stores and individual employees

I Am Bham , Uab Collat School Of Business Certification In Software Development, Software Devlopment

English