Lydia Otsola Email & Phone Number

Respond to and investigate internal and external privacy and data protection inquiries.Create material for Privacy training and train workforce as necessary.Assist in creating and maintaining privacy related notices, policies, standards, guidelines and processes.Participate in the annual Workplan for Privacy.As part of the the incident response team, assist in breach investigation and management. Develop customized solutions as needed; engaging with Privacy and other teams as necessary. Documenting and disseminating as applicable within the privacy team.Support adoption of operational processes through discussion and coordination with Privacy team and other stakeholders across the organization.Work with other teams to review and track privacy and data protection compliance.Contribute to strategic planning and road mapping for development efforts.Support and manage various one off projects for the Privacy program.Help find creative ways to improve the way we triage and respond to inquiries.

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Office management and administrative support to the Clinic Administrator, family Practice Physicians, Dentists and Behavioral health providerss. Utilizing clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture.Duties are not limited to:• Preparing meeting materials, composing and assembling agenda items, coordinating schedules and any special arrangements needed• Providing administrative support, composing correspondence, minutes and reports• Establishing, organizing and maintaining files and records• Managing and drafting documents to include letters, memos, forms, policies and procedures• Screening incoming calls and correspondence and respond independently when possible• Processing invoices and credit card reconciliation• Developing effective and supportive relationships with internal and external contacts• Composing and preparing confidential correspondence, reports and other complex documents• Coordinating meetings, retreats and special functions

Chehalis, Wa

Coordinated the customer onboarding and offboarding process that included utilities service connection, billing, transferring service, and service disconnection.• Rapidly promoted to full-time position as a result of consistent positive customer feedback and manager recommendations. • Employed effective organizational and analytical skills to average 2 more customers per hour compared to fellow representatives.

Chehalis, Wa

Supervised 10+ cashiers, provided training, hiring, monitoring, and assistance with operational issues. • Reorganized team shift scheduling to fit customer needs which resulted in shorter customer queues and lower customer complaints during peak hours.

Chehalis, Wa

Maintained customer records and accounts by analyzing, recording and updating customer banking requests such as cashing checks, accepting deposits and withdrawals, processing loan payments, and money transfers.• Exceeded customer acquisition and retention targets through exemplary customer service, avid promotion of bank products and services, and creative problem solving. • Surpassed bank cash handling expectations by consistently maintaining cash drawer balances without error.

Nairobi, Kenya

Directed receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures at one of company’s largest warehouses. • Strategically collaborated with marketing team to execute distribution plan that contributed to a total company's national profit increase of $1M+. • Developed an employee welfare improvement program that led to record retention rate of 100+ warehouse contractors, boosted team morale, and exceeded productivity targets, resulting in lowest warehouse theft record in company’s history.

Advanced Certificate In Business Management

Certificate In Sales And Marketing

Accounting

Certified Public Accountant Level 1

Education record

Currently studying for the IAPP Certified Information Privacy Manager (CIPM) certification

Privacy Compliance

Currently studying for HCCA Certified Healthcare Privacy Compliance (CHPC) certificate.