• Respond to alarms, contacted exchanges/telcos/colocations, troubleshoot major/minor issues, and minimized client impact. Coordinate between different departments for assistance with switch/routers availability, port turn-ups, and available IP addresses. Install Data Center Operations of servers, ether-net\fiber cable runs, and removal of servers. Involved with Operations documentation and troubleshooting on real-time impact. Assist with training of new employees.

• System administrator work with all installation of Windows and Linux Operating systems, installed hard drives, replaced bad hard drives, upgraded memory, repaired servers, and configured features on the Operating systems to match company needs. Achievements were creating imaging processes where tasks would take half the time it originally would take in order for quick completion of the implementation.

• In charge of eSignal web-based trouble ticket system and made code changes for improvements in efficiency and quality. Coded in ASP, HTML, JavaScript, and Visual Basic Script. Used MS Access for database.

Assembling of PC motherboards and testing motherboards.

*Security Duties include locking doors and office buildings*Making sure there is no trespassers*Transporting patients and staff

Helpdesk Support---------------------------------------------------------------------------------------------------------------*Provided technical assistance ti 1500+ users.*Software & hardware installation (Windows 95/98, MS Office, Novell, Hard Drives, CD-ROM drives, ZIP Drives, and ram)*Provided helpdesk assistance in MCLA computer technology labs.*Troubleshooting Mac and PC Computer difficulties.*Installing patches and updatesLan Specialist --------------------------------------------------------------------------------------------------------------*Provided On-Campus student/faculty network installations*Installing network hardware and software (Network Interface Card, RJ45 ethernet cables, Windows 95/98)*Installed Windows Updates and system patches*Client/server side Novell Installation*Troubleshooting Network problems.