Kevin Ly Email & Phone Number

Toronto, ON, CA

Oakville, Ontario, Canada

- Resolving incoming client and personnel IT queries including both software and hardware support- Document troubleshooting steps, resolution and close ticket or escalate to respective internal team- Completing over 150 submitted incidents and requests per month, effectively and efficiently to meet SLA- Perform enterprise-wide account administration.

Toronto, Ontario, Canada

-Completion of set-up, configuration of workstations for over 20 divisions around the GTA including City Hall, Metro hall, and Union Station-Installing, configuring, and troubleshooting hardware and software components like HP printers, PCs, laptops, etc.-Repairing and replacing damaged hardware like phones, tablets, computers, printers and other computer.

Mississauga, Ontario, Canada

• Increased managers’ satisfaction on effective training on 20+ new employees
• Developed leadership on leading multiple dinner shifts to prep food for the dinner shift, create strategies if the shift gets busy, and to monitor employees’ delivery of food when the manager was absent
• Increased customer satisfaction and service by following precise food guidelines and efficient delivery time

Mississauga, Ontario, Canada

- Responsible for the installation, operation, and maintenance of computer systems and other technologies- Configuring hardware and software, setting up peripherals such as printers or PCs, repairing equipment, and providing daily support for employee users- Keeping detailed records of their network's configurations, peripheral specifications, problems.

Toronto, Ontario, Canada

• Effectively logging, monitoring, investigating, and resolving reported requests
• Administered and issued user ID's, user profiles and security passwords
• Carefully ensured that security policies, standards and procedures are followed and understood by clients and fellow employees when processing requests

Mississauga, Ontario, Canada

• Increased customer satisfaction by creating a positive, friendly, and safe environment towards customers and assisted customers in the selection of products and responded to their questions
• Developed organizational skills by stocking and organizing supplies & products on a regular basis

College Advanced Diploma With Co-Op Experience, Information Systems Engineering

Building my skills and knowledge in multiple computing platforms and environments such as: - iOS and mobile application development.

High School Diploma, General Studies