Lyn Miller-Bright
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Lyn Miller-Bright Email & Phone Number

Director of CX Workforce Optimization at Zendesk
Location: Stoughton, Wisconsin, United States 9 work roles 2 schools
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Current company
Role
Director of CX Workforce Optimization
Location
Stoughton, Wisconsin, United States
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Who is Lyn Miller-Bright? Overview

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Quick answer

Lyn Miller-Bright is listed as Director of CX Workforce Optimization at Zendesk, a company with 4161 employees, based in Stoughton, Wisconsin, United States. AeroLeads shows a matched LinkedIn profile for Lyn Miller-Bright.

Lyn Miller-Bright previously worked as Director of Workforce Planning & Scheduling at Zendesk and Sr Manager, Workforce Management at Zendesk. Lyn Miller-Bright holds Associate'S Degree, Business Administration And Management, General from Madison Area Technical College.

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Email format at Zendesk

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Zendesk

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Profile bio

About Lyn Miller-Bright

As the Director of CX Workforce Optimization at Zendesk, my focus lies in enhancing operational efficiencies through expert application of IEX tools and strategic business planning. Our team's approach has consistently delivered on Zendesk's commitment to providing exceptional customer experiences. My leadership philosophy centers around fostering professional growth and championing continuous process improvement. With expertise in workforce management, I guide our team in crafting and implementing solutions that drive organizational success and align with Zendesk's vision.

Current workplace

Lyn Miller-Bright's current company

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Zendesk
Zendesk
Director of CX Workforce Optimization
san francisco, california, united states
Website
Employees
4161
AeroLeads page
9 roles

Lyn Miller-Bright work experience

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Director Of Workforce Planning & Scheduling

Current
Oct 2022 - Present

Sr Manager, Workforce Management

Madison, Wisconsin, United States

Sep 2020 - Oct 2022

Manager

Madison, Wisconsin Area

Oct 2018 - Sep 2020

Workforce Optimization Business Partner

Madison, Wisconsin Area

Workforce Optimization (WFO) is the practice of improving the overall efficiency of employees at an organization. This is often accomplished by monitoring the activity of a specific position, and then aligning the right number of employees with the forecasted activity. The business partner is responsible for working directly with the customer and assisting.

Apr 2017 - Oct 2018

Gha Provider Enrollment Supervisor

Madison, Wisconsin Area

The Provider Enrollment Supervisor provides direct oversight of employees to ensure timely and accurate processing of provider applications seeking to enroll in Medicare program. This role works with staff in multiple locations handling a variety of contracts. This position ensures ineligible providers are not allowed into Medicare program. The Supervisor.

May 2016 - Mar 2017

Gha Call Center Supervisor

Madison, Wisconsin Area

Responsible for exemplifying and leading the team in the four core values of WPS – Mutual Respect, Customer Focused, Individual Responsibility, and Driven and Passionate. This role includes recruiting, developing, engaging and retaining high-performing talent to meet current and future organizational needs. It also includes communication and coach.

Feb 2015 - May 2016

Gha Alj Coordinator

Madison, Wisconsin Area

My primary role is to assist the Contractor Medical Director's (CMS's) and management staff. Responsibilities include: * Coordinating with both internal and external customers* Scheduling * Collecting and Reporting Data * Providing Written and Verbal Instruction* Training and Educating Staff * Managing and Complete Special Projects* Handle Departmental.

Nov 2012 - Feb 2015

Redetermination Unit Coordinator

Madison, Wisconsin Area

Provide assist the Redetermination Representatives and management staff. Responsibilities include:* Providing Written and Verbal Instruction* Training and Educating Staff * Complete Special Projects, * Forward Departmental Referrals* Prepare Documents and Presentations* Provide Direction and Leadership to Staff Independently

Feb 2008 - Nov 2012

Medicare Redetermination Representative

Madison, Wisconsin Area

Responsibilities of a Redetermination Representative include handling both written and telephone requests to appeal claims for Physicians and Patients. This includes:* Researching Claims* Researching Policies * Researching Documentation Submitted* Provide a Redetermination Decision; by Either Adjusting Claims or Sending a Written Response Upholding the.

Dec 2003 - Feb 2008
Team & coworkers

Colleagues at Zendesk

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2 education records

Lyn Miller-Bright education

Education record

James Madison Memorial High School
FAQ

Frequently asked questions about Lyn Miller-Bright

Quick answers generated from the profile data available on this page.

What company does Lyn Miller-Bright work for?

Lyn Miller-Bright works for Zendesk.

What is Lyn Miller-Bright's role at Zendesk?

Lyn Miller-Bright is listed as Director of CX Workforce Optimization at Zendesk.

Where is Lyn Miller-Bright based?

Lyn Miller-Bright is based in Stoughton, Wisconsin, United States while working with Zendesk.

What companies has Lyn Miller-Bright worked for?

Lyn Miller-Bright has worked for Zendesk and Wps Health Insurance.

Who are Lyn Miller-Bright's colleagues at Zendesk?

Lyn Miller-Bright's colleagues at Zendesk include Silvana Cervantes Rodriguez, Rudi Mayer, Mica Masongsong, Rebecca Bell, and Monica Balachssan.

How can I contact Lyn Miller-Bright?

You can use AeroLeads to view verified contact signals for Lyn Miller-Bright at Zendesk, including work email, phone, and LinkedIn data when available.

What schools did Lyn Miller-Bright attend?

Lyn Miller-Bright holds Associate'S Degree, Business Administration And Management, General from Madison Area Technical College.

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