Rudi Mayer Email & Phone Number

São Paulo, SP, BR

• Main activities: responsible for managing a portfolio of customers demonstrating ongoing value to minimize churn contraction and developing business value, being directly responsible for $10M+ ARR revenue. Collaborate.
• Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business
• Manage a backlog of work for your customer portfolio, scoping and prioritizing tasks within the hours available
• Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products
• Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work
• Collaborate in establishing world-class customer service policies, processes and standards

Curitiba E Região

Curitiba E Região, Brasil

• Main activities: responsible for managing and guiding Enterprise customers (+ ARRUSD 100k) in my portfolio, ensuring they are driving business value from Docplanner continually. Helping customers achieve their main CX.
• Develop an in-depth analytical understanding of the customers' challenges, opportunities, and our product, then act as the customers’ consultant to achieve customer success
• Get in touch with the customers in optimal frequency, gather feedback, understand their new challenges, communicate ROI and encourage deeper feature adoption to answer their needs
• Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives
• Proactively identify upsell opportunities within the assigned customer portfolio and include them in the engagement plan of the customers
• Partner with customers to identify success services that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and.

Curitiba E Região, Brasil

• Main activities: responsible for managing and guiding customers in my portfolio, ensuring they are driving business value from Zendesk continually. As a Customer Success Consultant, I develop relationships with.
• Understand customer needs and deliver effective solutions;
• Portfolio management for upselling;
• Introducing new product launches and maintenance for portfolio customers;
• Identify and report process errors;
• Ensure proper onboarding of customers and their satisfaction;

Curitiba

Main activities: responsible for developing strong relationships with 20+ customers, connecting with key business executives and stakeholders and preparing sales reports. Answer client queries and identify new business opportunities among existing customers. Also responsible for cross-functional internal team relationships to improve the entire customer.

Curitiba E Região, Brasil

Main activities: responsible for serving as the main point of contact in all matters related to client concerns and needs, building and strengthening client relationships to achieve long-term partnerships. Maintain accurate client records, keeping track of any contract updates and renewals and also working with sales and other internal teams to develop.

Curitiba E Região, Brasil

Planning cultural projects, events and pedagogical activities focused on social development.

Curitiba E Região, Brasil

• Grupo Delírio gained the cultural industry with national and international awarded plays, becoming one of the most responsible for the cultural promotion in Brazil. I was responsible for:
• Create and develop cultural projects concepts;
• Projects and festivals production and closure;
• Social media manager;
• Financial resources;
• Event planning;

Executive Mba, Gestão De Negócios / Business Management, Business

Bacharelado Em Belas Artes, Artes Cênicas - Geral