Lynaia Ferguson Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Florida, United States

Provide configuration and setup support to clients relating to printer and video telecommunications systemsInspire Coworkers on the team to work hard and ask questions to get answers to the issues we faceEncourage culture and work ethics to get the mission accomplishedGuide the team in achieving goals and exceeding expectations

Norfolk, Virginia, United States

Guided agents towards paths to resolutions while assisting their customers. Gave feedback and coaching to upper management and agents regarding procedures and standardsOversaw day to day operation while maintaining business continuity. Primary contact to agents for time cards, desk related issues and concerns

Norfolk, Virginia Area

Provide assistance to users in multiple queues for a wide range of issues. Perform Troubleshooting steps to fix issues that come through the high volume desk. Mastery of several aspects of the Support desk including Mobile Devices, Computer maintenance, and Virtual Environments.

Fort Monroe, Virginia

Compiled Spreadsheets and reports using numerous resources. Reviewed and sorted more than 5000 lines of data on varying sources for reporting.

Fort Monroe, Virginia

Provided technical assistance to staff and employees between different accounts. Assisted in the set-up, breakdown and facilities management throughout 4 buildings. Maintained ticket systems and asset management for ease of management relating to problems throughout the company.

Ft. Monroe

Conducted monthly review of expenses and reports submitted by the client for correctness or inconsistencies. Created profiles and charts for financial reports to aid in presentation to the CFO through Excel and Monitored expenses based on business policy standards and advised client of corrections needed if applicable.

United States

Assisted Clients with scheduling appointments by phone, checking in clients for appointmentsWelcomed walk-in guests by providing an introductory packet to those who are new to H&R block Front office administrator for clients and tax professionals with filing paperwork, processing of fees and ensuring accuracy of data base systems

United States

Lead consultant for brand and driver of sales through direct contact with customers on the floor and through display arrangements. Maintained stock and displays of merchandise while addressing concerns with products to management. Fulfilled orders for online and in person pickup with great accuracy and efficiency.

Springfield, Ohio, United States

Managed the service desk while coordinating and updating the database information for issues, assets and completed work.Facilitated order requests as needed to all student workers with direction on projects and repair tickets Oversaw projects that included routine computer maintenance, repair, software loading and removal.

Bachelors Of Arts, Management/Business

Activities and Societies: Handbells, SPS, Theater performances,Volunteered with the Student Productions Theater. Attended weekly meetings.

High School Diploma, General Education

Activities and Societies: Reserve Officers Training Corps.(ROTC), Marching Band,Concert Band, Spanish Club, Post Secondary Enrollment.

Certification, It Technical Support